Release Manager


Lodz, LD, PL, 90-530

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 11,000 passionate Employees working in more than 35 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the Role:

A person on this position will manage the team, process and service in the scope of responsibility. Analyze all assignments in field of expertise and assigns them to the correct resources. Resolves assignments in area of expertise. Guides the Senior Application Support Analyst in order to ensure that assignments get resolved within the agreed timeline.


Key responsibilities:

  • Service delivery:
  • Transport Support Desk operations management according to best standards to ensure service delivery and customer satisfaction on the agreed level.
  • SAP Solution Manager Support and Transport Support process coordination.
  • Batch jobs Management in RDW.
  • IDOCs monitoring and support process set up (3PL).
  • Google Apps support.
  • Web Apps support.
  • Release Management - planning and controlling the movement of Releases to test and PRD environments. The primary objective is to ensure that the integrity of the PRD environment is protected and that the correct components are released.
  • Manage Projects, EHP and AMS releases. KPI set up and reporting for global process.
  • People management – supervise and coach Junior / Senior Application Support Analysts, where required. Manage the team to ensure performance and talent review and people development. Keep team members motivated. Ensure achievement of attrition targets.


About you:

  • Master Degree in Information Technology or similar.
  • +8 years of experience in Application Maintenance & Support.
  • Proficient with People Management and business governance.
  • Proficiency in ITIL Release Management.
  • Experience with ITIL processes & systems (incident & change management).
  • English – fluent.


We offer:

  • Stable employment in an international organization.
  • Annual bonus based on your work results.
  • Private medical care for you and your family.
  • Sport card.
  • Life insurance.
  • Development opportunities.
  • Luncheon vouchers.
  • Discount card for cultural events.
  • Christmas benefits.
  • Chocolate, fruit and vegetables in the office.
  • Opportunity to purchase the company's products at reduced prices.

If you want to learn more about Barry Callebaut, please find further information here.

Job Segment: Manager, Change Management, Management