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National Account Manager HoReCa and Bakery Chains

Location: 

Banbury, GB, OX16 3UU

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

18-Month Fixed-Term Contract | Remote, UK

 

About the Role

 

We are looking for a commercially driven National Account Manager to lead the growth and profitability of our Chain & Regional Accounts portfolio. In this role, you will develop strong customer partnerships, identify new business opportunities, and drive sustainable growth across our product portfolio. Working closely with cross-functional teams including Marketing, R&D, and the Chocolate Academy, you will help deliver innovative customer solutions and create value for key accounts.

 

Key Responsibilities

 

  • Manage and grow a portfolio of Chain & Regional Accounts, driving sales, profitability, and customer satisfaction.
  • Identify and secure new business opportunities, with a focus on innovation and value-added product solutions.
  • Develop joint business plans that align customer needs with commercial growth objectives.
  • Build strong relationships with stakeholders across sales, procurement, technical, NPD, and supply chain functions.
  • Conduct regular business reviews and maintain a clear understanding of customers’ innovation and development pipelines.  
  • Monitor market, customer, and competitor activity and translate insights into actionable plans.
  • Coordinate customer engagement strategies and ensure consistent account management across your portfolio.
  • Manage contract administration, pricing, and payment processes in collaboration with internal stakeholders.
  • Deliver accurate sales forecasts, reporting, and performance updates to support business objectives.

 

About You

 

  • Proven experience managing national or regional accounts within an FMCG environment.
  • Full UK driving licence and willingness to travel regularly across the UK.
  • Strong commercial acumen with experience owning sales performance and delivering growth.
  • Skilled relationship builder, confident engaging and influencing stakeholders at all levels.
  • Strong analytical mindset with the ability to interpret market data and identify opportunities.
  • Excellent communication, negotiation, and presentation skills.
  • Experienced in managing cross-functional projects and working collaboratively across teams.
  • Self-motivated, resilient, and proactive, with a solution-focused approach to challenges.
  • Knowledge of foodservice, manufacturing, or related sectors would be advantageous.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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