Global VP HR Services, Digital & Analytics


Zurich, ZH, CH, 8005

Job Type: 

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the Role


We are searching for an outstanding HR operations leader who is passionate about delivering exceptional employee experiences by building great HR processes, integrating HR technology and enabling HR data analytics.  Reporting into the CHRO, this is as fantastic, multifaceted opportunity to take our HR organisation to the next level, delivering a first class HR Service across our organisation. This is your opportunity to join a unique growth company, where innovation and sustainability are at the very core of our business, where you can be at your best, have real impact and take our organization to the next level!


Key Responsibilities include


  • Design and improve the current HR operations model to deliver an exceptional employee experience, resolving inquiries, processing transactions, improving processes, and delivering data & insights

  • Lead and influence with industry best practices and proven methodologies for experiences, end to end process improvement, scalability and automation to support company growth 

  • Work cross functionally to improve the experience of our employees by design and implementation of solutions, metrics and enhance the end to end journeys 

  • Design & define the set up and resources required to globally deploy scalable processes that empower our employees to be at their best and that enable HR to run efficient operations

  • Act as 100% digital HR program director, leading a team of experienced program & project managers with the vision to digitalize HR processes, working alongside the Regional HRVPs and 4 Digital Champions in our regional business units. 

  • Continuously work on change management and building HR Capability and resources required to simplify and digitize our ways of working 

  • Work alongside IM-IT partners to deliver projects smooth the integration and optimization of all HR technology as well as deliver projects on time, on budget, and with the desired benefits and outcomes. 

  • Lead the annual workforce planning & position budgeting cycle, oversee a team that delivers ongoing reporting and analytics to internal stakeholders, including data insights and data visualization

  • Provide regular insights to senior leaders, CHRO & HRLT develop meaningful data analytics & narratives to inform decisions

  • Collaborate with HRBPs, Global CoEs, Finance, and IM-IT teams


About You


  • 10+ years of successful experience in HR operations role, digital & employee experience  within high-growth and/or significant transformation environments

  • Relevant BA/Master’s Degree

  • Experience of building and scaling teams and planning strategically as well as formalize tangible action plans to operationalize a vision

  • Experience in HR services design and delivering systems and operations globally

  • Track record of rolling out technology in the HR space and digital transformation

  • At least 5 years of experience building and leading high-performing, highly engaged teams and developing top talent at individual contributor and leadership levels

  • Ability to manage and build strong cross-functional relationships

  • Ability to manage and align multiple stakeholders

  • Proven ability and passion for building effective HR processes that deliver exceptional user experiences across and organisation

  • Prove track record in driving HR technology implementation, optimization and adoption 

  • Exceptional skills in change management

  • Effective communication and influencing skills at all organizational levels

  • Collaborative and engaging work style -a team player who establishes trust and confidence quickly with excellent follow-through to help teams get things done

  • Fluency in English


NB. This role may be based in Zurich (CH), Wieze (BE) or Lodz (PL)

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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