Junior IT Technician


Zurich, ZH, CH, 8005

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role

We are currently looking for a junior IT Technician,  responsible for the deployment, basic support and correct functioning of information technology architecture within the site(s) of a country. The incumbent reports to Regional IT Country Supervisor.  This role is responsible for providing 1st line support to employees including the support and deployment of Hardware.  This is a great 'entry' level opportunity for someone with basic IT knowledge and strong interest to develop their career in this area.  
Key responsibilities include

·         Provide 1st line of support for internal stakeholders
·         Ensure a professional follow up of all end user requests and works towards solutions within agreed SLO time-frames 
·         Take care of preparation and delivery of IT equipment for new joiners
·         Manage local printers
·         Assist other team members in IT projects if required
·         Keep up to speed with “best-practice” evolution in his/her respective technical area (market trends, adoption of technology).

About you

·         Higher education degree in Information Technology or similar vocational education (students who are finishing education are also welcome)
·         being capable of working independently
·         Windows 7 and Windows 10 experience as system administrator
·         Helpdesk experience (1st line of support)
·         first experience with Active Directory
·         Good command of English, German is a plus
·         Open-minded personality with positive attitude
·         A team player open for skills development and challenges in the world of chocolate

If you want to learn more about Barry Callebaut, please find further information here.