Senior IT Technician


Zurich, ZH, CH, 8005

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 11,000 passionate Employees working in more than 35 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!


About the role


We are looking for a Senior IT Technician with a hands on mentality to be responsible for the deployment, support and correct functioning of information technology architecture within the site(s) in a country. With focus on the local IT operations, covering local Infrastructure, printers, Local Servers, Fixed & Mobile Telecom in line with the Group’s IT strategy, & overall infrastructure. The Senior IT Technician reports to the Regional IT Operations Regional Manager and has up local IT-staff direct reports.


Key Responsibilities include


  • Together with your team, you will deploy and support local IT Infrastructure for the site(s) in scope : PC’s, printers,(W) LAN, local servers, telephony (fixed, mobile), end-user applications in line with Group IT standards
  • Participate in Corporate IT projects which impact the supervised site(s) (Ex. WAN, (w)LAN & VoIP Upgrades / Implementations & Integrations)
  • Ensure professional “daily operations” of the IT infrastructure components, against SLA’s and targeted cost levels and within the agreed procedures and guidelines
  • Manage the local IT Opex and Capex budgets against predefined targets – locally roll-out cost improvement / efficiency projects
  • Manage local vendor relations for locally provided services
  • Ensures a professional follow up of all end user requests and works towards solutions within agreed SLO timeframes (technical support, assistance, training)
  • Keeps up to speed with “best-practice” evolution in his/her respective technical area (market trends, adoption of technology by other multinational companies)
  • Provide supervision to up to 5 local IT-staff direct reports, depending on country-size (“IT Technicians & IT Support Analysts”)
  • Deliver agreed projects according to business expectations respecting BC templates, on-time, within budget and without business disruptions. Meet targets for day-to-day IM-IT services to the BC business. Work on RCA (Root Cause Analysis) of recurring incidents or information requests to avoid them for the future


About you


  • Bachelor degree in Information Technology or similar
  • 5 years of experience in a similar function in an international environment company
  • Experience in managing a team or as a supervisor
  • Fluent in English & German
  • Flexibility in terms of weekend work and overtime, if required to support the site(s) in scope

If you want to learn more about Barry Callebaut, please find further information here.