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Global Accounts Manager

Location: 

Zurich, CH, 8005

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the Role

We are looking for a Cocoa Pricing and Position Manager to join our team that will lead for the execution of the cocoa pricing based on global customer agreements. You’ll collaborate closely with internal teams and external customers, aligning on pricing, guiding regional pricing teams, and ensuring flawless contract execution. Your expertise will help translate complex market dynamics into clear, trusted pricing outcomes - and you’ll be the go‑to partner when customers need clarity, negotiation or support.

 

Key Responsibilities include

  • Quote prices for ad-hoc requests for assigned customers with supply agreements
  • Align prices with relevant internal stakeholders (cocoa traders, chocolate pricing, sales), send them to customers and follow up and instruct contract bookings
  • Finding solutions and reply to new pricing requests of the customers/sales teams, for example for new products, change of products (origins, certifications, NPD’s) or for new flows
  • Being responsible for ensuring profitability of such new pricings in BC Cocoa (in cooperation with controlling, finance, sales) for new customer agreements or renewal of existing customer agreements
  • Work on continuous process improvement/simplifications (contract bookings, production flows, internal role and responsibilities)
  • Create internal visibility and common understanding on flows and ways of working with the assigned customers (agreement execution) as well as role of each party involved in the execution of the agreement
  • Calculate yearly sales volumes and calculate yearly rebate/penalty to customer based on agreement, send and negotiate, if necessary, with customer
  • Inform all relevant stakeholders at the right time to ensure smooth rebate/penalty execution (accrual, payout/credit)
  • Organize and manage regular customer meetings to build a strong connection with the customer, which facilitates the overall business and execution of the Long Term Agreements
  • As a specialist regarding the customer pricing agreements, support sales team with all questions regarding pricing, contracting, governance of pricing agreement and contract execution
  • Actively manage contract portfolio of the assigned cocoa customers with pricing agreements (regular contract extensions, contract balance reconciliation, contract changes etc.), including the respective inter-company contracts and including terminal market switches of the differentials
  • Annual cost updates for the global pricing agreements (transformation fees, transport costs, yields, financing costs, etc.) in cooperation with pricing & controlling teams in all regions

 

About You

  • 5 years of work experience in commodity trading, sales, pricing or risk management
  • Ability to work well independently in addition to being a strong team player     
  • Strong communicator who is fluent in English
  • Sound Microsoft Knowledge
  • Basic SAP knowhow is an advantage
  • Ability to collect, interpret and analyze data using the network, BW and other systems
  • Cocoa market knowhow including future market, different bean origins, cocoa product knowhow and how cocoa pricing works
  • Understanding of logistics like incoterms, contract terms how the supply chain works and knowhow on global cocoa flows

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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