Regional Food Safety & Quality by Design Manager   AMEA

This role is responsible for deploying and embedding Food Safety and Quality by Design (FSQR) across the regional cocoa, chocolate, compound, and chocolate alternatives portfolio. It ensures that all new product developments, product and process changes are designed, risk-assessed, validated, and implemented in line with global standards, regulatory requirements, and customer expectations. 

Operating with high autonomy, the role translates global strategy into robust regional execution, ensuring FSQR principles are fully understood and applied by R&D, Commercial and Operations, while driving a strong First Time Right culture. The role is a key technical partner in NPI/stage-gate governance and change management, influencing decisions in a complex matrix environment 

MAIN RESPONSIBILITIES & SCOPE  

Strategy Deployment & Regional Leadership 

• Implement the global Food Safety and Quality by Design strategy within the region, ensuring alignment with regional business and customer needs. 

• Act as the regional FSQR by Design expert for cocoa/chocolate/compound categories, providing practical and technical guidance across projects. 

• Deploy Quality by Design tools, methodologies and frameworks consistently across the product lifecycle. 

• Drive First Time Right execution by embedding preventive, risk-based thinking into design and development 

• AMEA specific: Quality by design role to be back up for Customer Value and vice versa 

New Product Development (NPD) & Stage-Gate Leadership 

• Represent FSQR as a core decision-maker in regional NPI and stage-gate meetings. 

• Ensure FSQR requirements (food safety, quality, regulatory, customer) are clearly defined, understood and embedded from the concept stage. 

• Challenge and guide R&D and Commercial teams to ensure feasible, compliant and customer-fit solutions. 

• Ensure all projects are supported by robust risk assessments, validation plans, and post-launch reviews. 

Change Management Excellence 

• Lead FSQR input into product and process change management, ensuring structured Quality by design application. 

• Ensure all changes are assessed using a risk-based approach, with clear documentation, validation, and governance. 

• Drive cross-functional alignment to manage impacts on manufacturing, raw materials, customer specifications, and regulatory compliance. 

• Support high-impact or complex changes with clear risk mitigation and escalation where needed. 

Stakeholder Management & Cross-Functional Influence 

• Strongly influence and align stakeholders across R&D, Commercial, Operations and FSQR. 

• Translate FSQR requirements into clear, actionable guidance for R&D and Commercial teams to enable effective decision-making. 

• Act as a bridge between technical and commercial functions, ensuring risks, constraints and trade-offs are well understood. 

• Build strong regional partnerships and ensure consistent communication across stakeholders. 

Customer & Category Focus 

• Ensure a deep understanding of customer requirements, specifications and application needs. 

• Apply strong category expertise in cocoa, chocolate and compound to anticipate risks and ensure product performance. 

• Partner with Commercial teams to embed customer expectations into product design and decision-making. 

• Ensure consistent delivery of products that are safe, compliant and fit for purpose. 

Governance, Compliance & Risk Management 

• Establish and execute regional FSQR design governance, including stage-gate reviews and decision protocols. 

• Ensure compliance with internal standards and applicable regulatory and food safety requirements. 

• Conduct and validate risk assessments, design reviews, and mitigation plans. 

• Maintain visibility of medium- and high-risk projects, enabling risk-based decision-making. 

• Ensure documentation supports robust and defensible outcomes. 

Capability Building & Culture 

• Train and coach teams on FSQR by Design principles and practical application. 

• Build a strong understanding of FSQR across R&D, Commercial and Operations. 

• Promote a First Time Right and Proactive Risk Management Culture. 

• Drive continuous improvement in FSQR tools, processes and ways of working 

Collaboration & Organizational Integration 

• Collaborate closely with global FSQR teams to align standards and share best practices. 

• Drive cross-regional consistency while adapting to local market needs. 

• (AMEA specific) Act as back-up for Customer Value role and vice versa. 

EDUCATION, LANGUAGE, SKILLS 

• Bachelor's or master's degree in food science, Food Technology or equivalent 

• Strong technical expertise in cocoa, chocolate, compound and/or related categories 

• Proven experience in NPD, stage-gate processes and change management 

• Experience in FSQR, regulatory and risk assessment frameworks 

• Demonstrated ability to manage stakeholders and influence cross-functional teams 

• Experience in customer-facing or commercially linked roles is a strong advantage 

• Audit, certification and regulatory compliance experience preferred 

• Fluent English; additional languages are an asset 
• Willingness to travel 

ESSENTIAL EXPERIENCE & KNOWLEDGE / TECHNICAL OR FUNCTIONAL COMPETENCIES   

• Experience as Quality Manager and additional roles in Regional or Global Quality functions 

• Practical experience in an agile organization to handle complexity and ambiguity 

• Problem solving, issue management, stakeholder management 

• Building collaborative relationships 

• Communication and consultation with customers 

TECHNICAL / FUNCTIONAL COMPETENCIES 

• knowledge and understanding of certifications and customer expectations 

• food safety, regulatory and legal understanding 

• Technical understanding of our products  

• Problem solving competence 

• Audit and certification experience 

INTERPERSONAL / LEADERSHIP COMPETENCIES 

• Being able to influence stakeholders and navigating through different audiences 

• collaboration and teamwork in a matrix organisation 

• decisive  

• Respect business ethics 

• high drive for results 

PERSONAL STYLE / ATTITUDE / MOTIVATION 

• Lead by Barry Callebaut values 

• positive and solution orientated attitude 

• Having a high intrinsic motivation 

• Like change and learn  

• can handle and solve conflicts and ambiguity