Manager, Operations(5D)

POSITION TITLE:  Operations Manager

REPORTING TO: Site Manager

LOCATION: St. Albans, VT

About the role:

Barry Callebaut is a global organization poised for growth; a company which has embraced the vision to delight its customers, while out-performing its competitors, a business which is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s Values and of course loving chocolate.

The Operations Manager is responsible for directing and managing all plant operations with overall responsibilities for Production and Sanitation; sets and monitors performance of the Plant against balanced scorecard set targets, following all the standards in areas such as people, safety, food safety, quality, manufacturing efficiency, and productivity. 

They ensure and nurture a culture of “Safety, Food safety First and Quality Always” mindset across their department, in line with the Barry Callebaut Operating System (BCOS) objective (0 accidents, 0 defects, 0 delays, 0 impact). She/he/they have the responsibility to act and speak up when deviations cannot be solved locally (example: supplier quality)

She/he/they ensures compliance with all relevant regulations on a country, local or global level, and constantly seeks improvements through lean principles and people capabilities development towards achieving best in class performance.

SHIFT HOURS:  Monday - Friday  7:00am - 4:00pm.  This facility is a 24/7 facility. Candidates must have open availability and be able to work all shifts, including evenings, overnights, weekends and holidays as per the business needs.    

Key responsibilities include: 

The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Be a leadership role model living Barry Callebaut values and practicing servant leadership
• Direct and manage plant operations for Production and Sanitation.
• Adhere to and promote GMPs and all other food safety requirements.
• Lead and own the Autonomous Maintenance (AM) Pillar
• Lead, direct, and control the day-to-day operational activities of the factory to achieve the quality, operational and financial objectives on short and medium-term in line with the overall master plan.
• Establish and monitor overall plant performance for production as well as quality standards.
• Support the definition and execution of the budget; monitor the cost and effectiveness of production activities to optimize resources, prioritize spending, and achieve volume, quality, and manufacturing standards.
• Direct and monitor Cell Leads to accomplish goals of the manufacturing plan.  Act as a liaison between department managers, as well as executive department managers to inform personnel of decisions, policies, and all matters that affect their performance, attitudes, and results.
• Manage the infrastructure and assets of the operations areas and ensure the factory remains under hygienic conditions
• Work effectively and relate well with others.  Exhibit a professional manner in dealing with others, working to maintain constructive working relationships.
• Identify, recommend and implement changes to improve productivity and reduce cost and scrap, monitor scrap and rework data.  Direct the establishment, implementation, and maintenance of production standards.
• Take corrective actions when necessary, in accordance with company policies, as well as complying with current federal, state, and local regulations.
• This is a 24/7 facility. Candidates must have open availability and be able to work all shifts, including evenings, overnights, weekends and holidays as per the business needs.  

About you:

• BA/BS in industrial, mechanical, or business administration.
• 10+ years’ experience in manufacturing management, preferably in process-orientated operations and/or related industry.  A minimum of 5 years’ experience managing a significant segment of a large manufacturer or the entire operation of a smaller manufacturer.
• IWS/TPM Methodology with experience in Autonomous Maintenance, preferred
• Strong technical background supporting continuous improvement work environment
• Background with manufacturing methods, process improvement programs and procedures required
• Working knowledge of budgets and financial statements.
• Proven business and people management skills
• Detailed knowledge of plant and manufacturing functional disciplines
• Change Manager seeking Continuous improvement through lean principles and people capabilities development
• Strong interpersonal and communication skills
• Knowledge of latest quality and safety laws / regulations
• Can prove strong focus on procedures (standardizing)
• Good problem-solving abilities
• Knowledge in MS Office Suite, SAP Systems and other applications used in manufacturing e.g. scheduling, CMMS, MES, etc.

LEADERSHIP COMPETENCIES & PERSONAL STYLE

• Servant Leadership: Leads by example and prioritizes the needs of the team.
• Collaboration: Works effectively within multi-disciplinary teams (CI&TS, Continuous Improvement, Manufacturing, Engineering, Supply Chain) while managing individual responsibilities.
• Communication: Communicates clearly and effectively with diverse stakeholders, from shop floor staff to management, and with both internal and external clients.

• Interpersonal Skills: Builds strong relationships and negotiates effectively.
• Self-Management: Works independently, multitasks, and meets deadlines under pressure.
• Adaptability: Prioritizes workload and thrives in a dynamic environment.
• Innovation:  Applies entrepreneurial and technical skills to develop creative and unconventional solutions.
• Teamwork and Knowledge Sharing: Actively contributes to the team and shares knowledge and expertise.
• Empathy: Demonstrates sensitivity and understanding during periods of change.

What you can expect from Barry Callebaut:

• Competitive salary and comprehensive benefits package
• 12 paid holidays, generous PTO, plus your birthday off
• Environment that welcomes workplace flexibility
• An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum!
• Ability to grow personally and professionally within an organization that values development and internal career growth
• Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all of our products.