Sales Operations Manager - Singapore


Singapore, 01, SG, 039192

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 11,000 passionate Employees working in more than 35 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!


About the role

Supports the plans and implementation of sales activities, products, and programs to select corporate accounts as the internal liaison between sales account managers, pricing, and customer service toward customer stakeholders.  Provides direct support to Account Managers to meet the annual sales objectives.


Key responsibilities include

  • Providing historical sales data to customers and sales team
  • Customer demand forecasting, Contract Management, Solving pricing issues/ invoice queries, actively manage aged stock list and push sales directly or through account team
  • Manage the customer’s contract portfolio (closures, extensions, new item additions, volume transfers)
  • Manage communication with customers and co-manufacturers
  • Monitor the status of sales administration activities to identify problem areas and adapt procedures to improve the overall performance of the team
  • Responsible for project-related customer requests and T&R documentation requests
  • Assist in the investigation of contract related payment delays
  • Coordinate and participate in conference calls between BC internal departments and customers
  • Participate as a member of the Corporate Accounts sales action team for resolution of issues with BC Quality, OSCO, etc.
  • Provide guidance and resolution to Customer Service for escalated issues related to customer orders, pricing and complaints to ensure service excellence
  • Prepare and follow up on monthly performance scorecard
  • Functions as the central point person for VP of Corporate Accounts to coordinate department activities


About you

  • 3 to 5 years’ experiences in managing sales operations activities, and customer services
  • Understanding of end-to-end sales operational flow cycle
  • Possessed CI mindset and streamlined business operations processes
  • Customer Service Orientation: focusing efforts on discovering and meeting customers’ needs
  • Communications: good verbal and written communication skills
  • Relationship Building: actively seek collaboration with others
  • Analytical Thinking: identify problems causes in a systematic way
  • Initiative: take action before being requested
  • Self-Confidence: express confidence in dealing with challenging situations
  • Flexibility: adapt to work effectively in a matrix organization
  • Innovation: think out-of-box and creative/new ideas
  • Outgoing: actively garner team cohesiveness and collaboration
  • Motivated self-starter with the ability to manage deliverables with limited supervision in a dynamic, fast-paced environment
  • Problem-solver mentality


If you want to learn more about Barry Callebaut, please find further information here.

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