Global Account Manager


Singapore, 01, SG, 039192

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 11,000 passionate Employees working in more than 35 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role

Consolidate and grow the APAC portfolio (chocolate, cocoa, specialties & decorations) of the global account/ partnership, in the most relevant areas; volume, margin, quality & service, innovation and to ensure the delivery of value (savings and increased turn-over).


Key responsibilities include

  • Within the guidelines set by the Corporate Accounts VP, translate the Global Accounts strategy into a tactical plan for responsible accounts in APAC. Set-up a multiyear-plan for APAC, that fits with the Global agreements and also region APAC MTP. Ensure the implementation of the strategy and plan.
  • Develop and maintain relationships with defined markets in the APAC region Ensure constant follow-up of local projects, results, and trends and take actions where needed. Ensure that all non-combo volumes are booked for both cocoa and chocolate for region APAC
  • Pro-actively reach out to local plants and contact people to seek new opportunities and projects. Actively promote new innovations and products within the customers’ R&D, Innovations and Marketing communities in Europe.  Ensure high BC exposure and good perception within local customer’s sites.
  • Collaborate constantly and directly with various internal stakeholders (marketing, pricing, sourcing, supply chain, business development, etc.) to achieve short and medium-term objectives in terms of volume, margin and market share for both chocolate and cocoa.  Ensure that cocoa powder reporting is completed to the VP Cocoa Asia for business alignment
  • Ensure that all sales activities are addressing tasks needed to meet the commercial objectives as well as grow the market potential (e.g. ambitious target setting, target achievement) for both chocolate and cocoa.
  • Analyze regional issues and modify working methods in own area (operational, human, financial related topics; potential areas of tension between internal goals and customers’ needs).  Ensure all basic sales tasks of contract management, contracting and receivables are managed
  • Actively increase continuously own professional knowledge and expertise and ensure understanding of the global BC organization.
  • Internal stakeholders:
  • VP Corporate Accounts APAC: Reporting and feedback Follow up/coordination of the day to day business & issues
  • QA, transport, marketing, controlling, pricing, applied R&D, OSCO and customer care: Follow up/coordination of various projects
  • Account Managers per country in APAC region Collaborate on initiatives and projects to increase and improve results by ensuring support of local teams for follow-ups.
  • External stakeholders: Key Accounts (stakeholders within clients’ organization, region Europe)
  • Global relationship Director /VP
  • Procurement Operations director
  • R&D, Brand & Marketing, – follow up of projects, seek new opportunities for BC, organize inspiration & innovation days & customer visits
  • Local plants and operational teams, centralized planning & logistics and operational teams; seek new opportunities and improvement projects in the regions and local plants.


About you

  • Master degree in Economics or Finance or MBA
  • 8 years of commercial experience as a minimum
  • Knowledge or specific business understanding
  • Mastery of Commercial skills, deep knowledge of theory and organizational practice
  • Mastery of negotiation skills in B2B environment, advanced and mature communication skills
  • Experience with and awareness about cultural differences, and ability to communicate in English

If you want to learn more about Barry Callebaut, please find further information here.

Job Segment: Account Manager, Business Development, Supply Chain Manager, Manager, Marketing Manager, Sales, Operations, Management, Marketing