Sales Support Analyst

About the role: 

Barry Callebaut is a global organization poised for growth; a company which has embraced the vision to delight its customers, while out-performing its competitors, a business which is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s Values and of course loving chocolate.

The Sales Support Analyst role is positioned within the organization's Sales department, located in Monterrey, Mexico. The role will primarily collaborate with stakeholders across Field Sales, Sales Operations, Quality, Finance, Pricing, Legal etc. Its core purpose is to manage information and support various activities related to the customer, e.g., onboarding, data gathering, fulfilling sample requests, managing technical and regulatory documents, and reporting. This role provides opportunities for developing client-related skills, cross-functional collaboration, and exposure to various aspects of sales and customer management, making it attractive for career growth and advancement.

Key responsibilities include: 

• Collaborating with sales teams across different segments to understand their needs and provide support
• Coordinating tasks, setting priorities, and monitoring progress to ensure timely completion of projects
• Generating consolidated reports, conducting sales performance analysis, and providing insights to the sales teams and management.
• Monitoring and tracking key performance indicators (KPIs) across different sales teams to evaluate the effectiveness of sales support activities 
• Submit and track all customer technical and regulatory requests
• Coordinate and follow up on sample requests
• Manage customer portals and handle required changes
• Prepare customer reports

About you:

• Proficient/Advanced in English 
• Proficient in Salesforce (dashboards, reporting, data management) & SAP (query creations)
• Proficient with Microsoft Office Suite with advanced Excel, creation of macros desirable.
• Exceptional data organizational and problem-solving skills with attention to detail and accuracy
• 2-6 years of prior work experience in a similar or related field
• Desirable strong experience and knowledge in customer handling and sales management
• Desirable strong working knowledge of data administration / management tools (e.g., SAP ERP, Salesforce)
• Proven track record of on-time delivery, great communication and organizational skills, and identifying and championing new initiatives

What you can expect from Barry Callebaut:

• Competitive salary and comprehensive benefits package
• Environment that welcomes workplace flexibility
• An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum!
• Ability to grow personally and professionally within an organization that values development and internal career growth
• Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all of our products.