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Manager of GCA LATAM

Location: 

São Paulo, BR, 01310-100

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role

Barry Callebaut is looking for a Global Corporate Account Manager Latam, responsible for managing the overall relationship with a portfolio of global corporate accounts across the Latin America region. This role is key to ensuring the achievement of ambitious sales targets for both cocoa and chocolate portfolios. The ideal candidate will be able to build and implement a strategic approach that enables local, regional, and global CI&TS, Marketing, and Customer Service teams to operate effectively. This position requires strong commercial acumen, relationship-building skills, and a deep understanding of the B2B food industry.

Key responsabilities include:

  • Achieve challenging sales volume and margin targets consistently.
  • Monitor and report sales performance across the customer base, delivering insights to local and global teams.
  • Provide accurate and timely sales forecasts to the planning team.
  • Monitor and improve the Net Promoter Score (NPS) of assigned customers.
  • Create and implement an annual agenda of projects and innovations.
  • Conduct regular visits to customer sites to identify new opportunities and strengthen relationships.
  • Analyze sales KPIs (orders, portfolio, pricing, competitor actions, market movements) and take action to meet defined goals.
  • Oversee and control customer contracts, pricing, and work closely with the controllership team.
  • Collaborate with cross-functional departments to streamline sales processes.
  • Maintain up-to-date information in the Sales Force system, ensuring operational transparency.

Scope:

  • Region: Latin America
  • Portfolios: Cocoa and Chocolate
  • Travel Requirements: Approximately 30% of the time on business trips

Qualifications:

  • Degree in Economics, Business Administration, Food Engineering, Chemistry, or comparable field;
  • Business specialization is a differential;
  • Fluent English is mandatory and fluent spanish is a differential;
  • Minimum of 10 years of experience in commercial area;
  • Experience in global account management;
  • Experience in the commercial area of B2B food or beverage industry;
  • Experience in a multinational environment is desirable;
  • Knowledge of the Cocoa and Chocolate market is desirable;
  • Familiarity with the Commodities market is a differential.

Location: Paulista Avenue, São Paulo, Brazil

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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