Order Management Analyst


Petaling Jaya, 10, MY, 47800

Job Type: 

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role:

This position is the lead data analyst to analyse the supply and demand of Barry Callebaut APAC’s Cocoa business’ production and shipment activities, and provide the outcome to the business stakeholders (product head, Regional Supply & Demand planner, CS manager). The Order Management Analyst takes the lead in advising the Region to optimize its production levels to meet customer demands.


In addition to data analysis, the role will oversee order categorization, gatekeeping of order creation according to available capacity, improved report visibility of customer's shipment, contracts and payment details, provide actionable information for business stakeholders in terms of reporting and monitoring of compliance against agreed internal, customer SLAs.

The candidate must have a willingness to work through difficult situations and circumstances while keeping and portraying a professional disposition at all times.


Key Responsibilities includes:

  • To be able to compile information from different sources and analyze the data required by the stakeholders efficiently. 
  • Monitor and analyse status of sales orders (delivery block) on weekly / daily basis, and provide this information for Customer Service to act on it
  • Monitor and report on defined KPIs through preparation of team and  customer dashboard
  • Identify, develop & implement continuous improvement measures based on internal & external customer (via customer service) feedback
  • Work closely with CS, Sales leads and Site Supply Planners to have shared visibility of order categorization and prioritization based on business rules
  • Support on SOP documentation preparation for customer Service
  • Support on projects & customer collaboration initiatives


About You:

  • Candidate must possess at least a Diploma / Bachelor’s Degree  in any related field
  • Possess work experience in Data analysis, Demand Planning/Supply Chain Analyst or Order to Cash
  • Has work knowledge on SAP BW, APO
  • Experience in hands-on data analytics
  • Good spoken & written English communication
  • Strong interpersonal & problem solving skills
  • Proven track record in managing diverse stakeholders and business needs
  • Minimum 5 years of relevant experience in customer service, order fulfillment, continuous improvement (Order to Cash), data analysis or demand planning
  • Strong analytics, communication and positive attitude
  • Able to work effectively under multi-cultural environment
  • Continuous improvement mindset
  • Ability to troubleshoot and manage multiple priorities in a fast-paced environment

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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