IT System Engineer DC (Hybrid DataCentre Services)


Port Klang, 10, MY, 42000

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role :

  • Barry Callebaut is a leader in SaaS and cloud adoption, such as Salesforce, Google, SAP HR SuccessFactors, Concur, Microsoft Azure Public Cloud, …., so we apply a cloud-first strategy. Next to which, Barry Callebaut is outsourcing the Global Datacenter, Global WAN, and Global IT/OT Security Services to three strategic and global suppliers. For the Job of “IT Senior  System Engineer,” we are looking for a person to strengthen our internal Global team of Hybrid Data Center Services, with a focus on supporting our Global business in a 24 by 7 Service (SLA performance) context. As such you will be part of a global team, with a presence in different regions (Apac,  Europe, US) and reporting to our Global Hybrid Datacenter Services Manager.
  • Our outsourced global Hybrid Datacenter solution is a “Platform as a Service” environment (PaaS), where all on-premise global applications (SAP, Maximo, SAP BO Finance, etc…) are running with one single Service Level Agreement, spread across On-premise Hyper-converged data center solutions (for Global and Local in-factory Data Centers) and Public cloud data centers (MS Azure, GCP, AWS), leveraging strict SLA’s to our business. Our hybrid global Datacenter solution can be considered “leading edge”.
  • Next to these Global/Hybrid data centers, the team is responsible to manage our local IT/OT environments in more than 90 locations.
  • For this Job, you bring experience in managing global and local systems and applications, in close collaboration with strategic suppliers, respecting SLA’s for Hybrid Data Center services, related to on-premise private cloud services, advanced public cloud services, technical application (SAP) services, local data center services (for MES).


Key responsibilities include :

  • You’ll be part of a small, although global internal team spread across multiple regions, based on which you deliver hybrid data center services in global data centers, Public Cloud, Shared Private Cloud, Local Data Center environments, in collaboration with strategic Global partners to meet the 24 by 7 business SLA’s.
  • You ensure daily follow-up and escalation on service Incidents (24 by 7), as part of the internal team, managing the RemedyForce incident and change requests.
  • You continuously improve the Datacenter and Technical Application services, working closely together with the team, suppliers, and IM applications colleagues.
  • You will be part of our 24-hour internal governance organization towards business (including OT) and data center providers according to a “follow-the-sun” principle (Asia Pacific => Europe => Americas) for local, global, and public data center services.
  • Based on the overall Information Management masterplan, you will be involved in Project Delivery work, liaising between the internal IM Applications Project managers, external consultants, and the strategic Global Data Center supplier. In your role, you will be responsible to translate the business and application requirements into a technical design, define the scope and final implementation.
  • In your role, you might bring in added value expertise on Public Cloud (MS Azure, GCP,…) services, together with SAP (ECC + Hana) experience.
  • You will be part of the integration of OT (operational production IT systems) services within the existing IT governance model, mainly for local data center services.
  • As a Senior System Engineer, you have a high level of technical expertise in managing Global and Local server infrastructure solutions. In this hands-on role, you will first of all support the daily operations of the Global IT Infrastructure Data Center Team and also deliver on key IT projects as part of this Global team.
  • In the day-to-day, you will be involved in executing:
    • Service delivery tasks, based on RemedyForce
    • 24x7 support as may be necessary for a globally coordinated service model (follow the sun approach)
    • Internal systems (hyper-converged Infrastructure, eg. Nutanix), cloud and network infrastructure
    • Microsoft related technologies: Windows Server, SQL, AD
    • Hybrid datacenter technologies using MS Azure, GCP, AWS
    • Virtualization technologies: VMware, Hyper-V
    • Remote access solution support: VPN, Terminal Services, VDI
    • Remote monitoring and management of system alerts and notifications (eg. knowledge of PRTG tool for monitoring)
    • Backup monitoring and knowledge of backup tools
    • Work on escalated support issues related to infrastructure, WAN and LAN connectivity, routers, firewalls, security, and remote access solutions (VDI)
    • Support system installations, backup tools, security audits, and consultations (hands-on preferred)
    • Participate in the administration and maintenance of the local data center environment and management system: update agent scripts, respond to alerts, monitoring, and periodic system review, report issues to management for timely actions
    • Work with global team (support or projects) recommend solutions as appropriate
    • Document maintenance for all system infrastructure
    • Communication with end-user /customer as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
    • Be available for other engineers (Local IT) and coach them to resolution
  • You’ll also be involved in the design, architecture, implementation, and documentation of IT data center service-related projects on the Barry Callebaut IT masterplan, for which limited travel might be required for the role.


About you :

  • Bachelor Degree and 3+ years experience in an IT Infrastructure System Engineering role, or the appropriate proven experience in this domain
  • Thorough understanding of ITIL processes
  • Experience in SLA oriented service delivery 24x7
  • Language: Fluent English Required
  • Knowledge of SAP and industrial systems strongly preferred
  • Technical requirements:
    • vSphere, Hyper-V, Vmware VDI Horizon, SQL, and Terminal Services
    • Windows Server 2003 – 2016/ 2019
    • Microsoft Active directory
    • Altiris software distribution
    • Monitoring tools (eg. PRTG)
    • MCSA Server 2016
    • MCSE Server Infrastructure
    • Nutanix Hyperconverged infrastructure
    • OS troubleshooting
    • Security software such as Anti-virus, Anti-SPAM, Anti-Spyware, and other security-related technologies
    • Public cloud knowledge (eg. Microsoft Azure, GCP, AWS)
    • LAN Knowledge
  • Strong interpersonal skills
  • Strong analytical, problem-solving, and conceptual skills
  • Excellent written and verbal communication skills (English)
  • A high degree of maturity, self-motivation, commitment, and integrity
  • Show enthusiasm, initiative, pride in work, and a commitment to Barry Callebaut and our mission
  • Motivated team player: showing a great level of willingness to be part of a global team


At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

Job Segment: Engineer, Systems Engineer, Engineering