Human Resources Manager, Commercial


Petaling Jaya, 10, MY, 47800

Job Type: 

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role

The HR Manager Commercial provides the overall linkage between the people-related needs and aligns with the regional/global HR policies and programs for the commercial team. As HRBP shall work closely with function heads and line managers across Finance Shared Service, Sales, Customer Service, Information Management, Regional operations, and R&D to achieve shared organizational objectives, in particular establishing and implementing people solutions that support strategic business goals.


Key responsibilities include

  • HR Business Partnering
    • Acts as a business partner and advisor for stakeholders in empowering the people's activities in an effective and consistent way.
    • Provide professional advice to support the strategic decision for the team based on the interpretation of HR data analytics, policies and procedures, employment legislation, recruitment strategies, and managing change processes, providing risk analysis
    • Responsible for manpower planning and budgeting, and engagement program in partnership with Function Head or HOD and Country HR
  • HR Cycle Activities
    • Perform, monitor, and evaluate HR Cycle activities to ensure the compliance & alignment of regional/global policy, need, and priority. This includes but is not limited to talent acquisition, onboarding, learning and development, talent management, performance management, HR Information system, and compensation & benefit.  Continuously improve existing processes.
    • Partner with COE (Learning and Development) and lead local Training Needs Analysis and executive training plan aligned with the employees' development plan
    • Review/Create, update and monitor the HR policies (including employee information platform, work instruction) to ensure the alignment with corporate and government policies
    • Oversee and coordinate all matters relating to employees' communications, payrolls, leaves, medical, transfer, disciplinary actions, grievances handling, employee welfare, staff engagement activities, absenteeism, employee on-boarding, and resignations
    • Ensure data accuracy of HRIS such as Success Factors.  Able to provide direct support and leadership of HR metrics, reporting, and predictive analytics.
  • HR Support for Functions
    • Form strong relationships with the management team to be able to challenge and coach in a high-performance environment
    • Actively identify, mediate and solve existing problems/grievances from the employees.
    • Manage Human Resources related internal communication for the functions
  • Industrial Relations Management and Compliance
    • Provide accurate labor reports to government and act as corporate representative in the public/government agendas related to industrial relations
    • Responsible for advising key stakeholders on industrial relations and compliance matters.  Manage industrial relations/compliance matters.  


About you

  • Education:  Degree in any field or related professional qualification in Human Resources
  • Minimum 8 years of working experience in Human Resource with at least 5 years as HR Business Partner (HRBP) in the commercial function, preferably in an MNC environment. 
  • Exposure in the COE role of Operations is an added advantage
  • Well versed with Employment Act and Industrial Relation Act;
  • Strong understanding of the whole HR cycle activities
  • Possess strategic, conceptual, and analytical skills, ability to drive continuous improvement;
  • Possess good communication and negotiation skills
  • Demonstrated experience in planning, priority setting, problem-solving, and monitoring skills
  • Familiar with engagement, diversity & inclusion programs;
  • Good knowledge of external employment and development trends, labor markets, and competitors;


At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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