Customer Service Executive (Temp Role)


Port Klang, 10, MY, 42000

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role:

Support Customer Service Manager and ensure customer requirement or responsibility is fulfilled on a timely manner.


Key Responsibilities includes:

  • Provide professional customer service, quotation, sales orders, shipping documents and necessary report after shipment, arrange samples to customer, handling customer enquiries and complaints, handle customer visit or meeting on quotation & contract.
  • Handle price quotation & Contracts Management- close cooperation and coordinate with pricing and sales department to ensure sending price quotation to customer in a reasonable time frame. Ensuring customer signs sales contract via fax or email, archives in share folder, updating of customer information in SAP via finance dept. by submitting customer maintenance form & monitoring open contracts
  • Customer Orders Management; Handles sales order and shipment processing abiding to SOP process.  Ensuring FIFO order processing, prevent overdrawn of contract volume, monitoring and coordinate to ensure achieving prompt delivery, handle customer enquires/ request management e.g. samples, certificates, reports, shipping documents, payment issues & etc.  Make arrangement sample to customer (sample request database, coordination with PD & Warehouse) and follow up with customer to get the feedback of the sample (optional, depends on sales request)
  • Customer Complaints Management ; Manage customer complaints and escalate to investigation team via complaint database & ensure the two customer within corporate timeline, if necessary, initiate conference call with customer and our internal dept (QA, Operation, PD, etc)
  • Prepare weekly Meeting Reports such as sales order report, stock report review (upon request), customer list review (upon request) and other reports i.e. customer status list, potential customer list, enquires list, customer visit reports, customer meeting minutes, etc.)
  • Other Administration/Filing Management/Supporting Functions such as ;
  • Managing customer account receivables professionally and promptly
  • Work with Production, Warehouse and Planning departments on production scheduling and inventory
  • stock holding to obtain optimum cost and service levels
  • Provide support to commercial managers in trading/distribution activities
  • Propose and implement work improvement plans within the scope of ISO requirements
  • Additional duties as assigned by Customer Service Manager from time to time

About You:

  • Bachelor Degree in Business Management – Business studies or other related courses
  • 1-2 years working experience in related skills; 
  • Has knowledge or specific business understanding
  • Sales and Marketing exposure would be added advantage
  • Fluent in English

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

Job Segment: Warehouse, Temporary, QA, Business Manager, Customer Service, Manufacturing, Contract, Quality, Management