Application Support Analyst SAP BW and HANA


Port Klang, 10, MY, 42000

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role

The Application Support Analyst analyses all assignments (“tickets”) in the field of expertise and resolves them, working within the team of AMS and AD colleagues across the globe. Seeks guidance and support from Senior Application Support Analyst, where required.


Key responsibilities include

  • Focus is on daily operations of BW/4HANA and support of reporting users (solving incidents, implementing small enhancements);
  • Solves the assigned tickets as independent as possible, seeking support from Senior Application Support Analyst where required;
  • Work with the development team to get any development done and with Application Delivery teams for template guidance;
  • Ensure that assignments get resolved/tested and approved according to procedures, including User Acceptance Testing;
  • Monitor interfaces/batches – analyse issues and dispatch to the relevant teams;
  • Work with people from remote locations/regions (internal/external);
  • Continue to grow expertise for the respective business processes and applications.


About you

  • Bachelor’s degree in (applied) Economics, Commercial Engineering, Information Technology or similar;
  • At least 2+ years of experience in SAP BW (BW on HANA or BW/4HANA, HANA native is a plus)
  • Must possess knowledge in data warehouse modelling technics, mixed scenarios, HANA SQL Data warehouse modelling
  • Must have experience in ABAP required for BW troubleshooting and small adjustments
  • Required to have experience with ITIL processes & systems (incident & change management);
  • Analytical mind, structured, and attention to detail makes you an ideal candidate;
  • Excellent communicator and team player with a critical, yet result-oriented and positive attitude;
  • Good command of English.
  • Added Advantage: BI frontend tools for reporting (eg. SAP Analytics Cloud, Analysis for Excel, Web Intelligence, Lumira, etc)
  • Added Advantage: At least 5 years of experience within application maintenance or application support;



At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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