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Senior Sales Support Executive SEA

Location: 

Petaling Jaya, 10, MY, 47800

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role

The role provides sales operational support to the commercial team across operational, data management, analytical, systems and coordination perspectives for FM Southeast Asia.

 

Key responsibilities include:

Sales Operations Support for Commercial team Southeast Asia

Data Management

  • Set up new customers and other key information in SalesForce and other systems as required including credit control; Ongoing maintenance of customer information integrity and reporting, to ensure this is up to date in all systems; Operate as a Salesforce Super User, maintaining knowledge of SAP and Salesforce and coaching Sales and other account-facing colleagues to maintain SalesForce user proficiency.

Analytics and Reporting

  • Provide sales-related data and monitoring reports and analytics on regular and adhoc basis to support to Head of FM and/or commercial team; Maximise use of SAP and Power BI platforms to track and analyse sales metrics, Work with FP&A and other team to create & share reports for better sales management.

Coordinate Customer Requests to Support Sales

  • Coordinate customer requests for Samples, Certificates, Specification Sheets and particular product queries through to completion.

Contract Management

  • Monitor contract balances on existing contracts and submit to the Sales Manager for analysis; Flag contracts due for expiry during the current or following month.

Pricing & Quotations support

  • Liaise with Pricing team to share Price list updates when requested by sales team
  • Coordination for quotation preparation and sharing with customers
  • Co-ordinate with Pricing and Sales due to changes requested by customer for products and samples
  • Support Sales team obtain price quotation and maintain accurate contracts in the system for seamless customer experience.

Sales Administration

  • Monitor the status of sales administration activities to identify problem areas and adapt procedures to improve the team performance
  • Other ad-hoc sales operational support tasks other than those listed above
  • Mainly works in the GBS Malaysia (Petaling Jaya) & would travel to customer or factory (Singapore) if required.

 

About you 

  • Bachelor’s Degree preferred
  • Fluent in English in written and oral.
  • Any local language like Malayi, Thai, Mandarin, Tagalog is appreciated.
  • Minimum 5 years in customer service or supply chain & operations related to food FMCG or food B2b.
  • Business level English (reading, writing, and speaking)
  • IT skills in MS applications (Word, Excel, PPT, etc.), Google applications, and SAP
  • Knowledge of chocolate / cocoa manufacturing is additional benefit.
  • Able to proactively provide services by identifying the apparent and latent needs of service recipients
  • Builds and maintains good and trusting relationships with others in a cooperative and collaborative manner / Is a team worker
  • Can-do Attitude, not limiting his/her role, and flexibly adapting to changing environments and tasks to provide services.
  • Able to prioritize and respond with a sense of urgency
  • Able to multitask

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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