Sr. Customer R&D Project Manager

About the role: 

Barry Callebaut is a global organization poised for growth; a company that has embraced the vision to delight its customers while out-performing its competitors, a business that is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s Values, and of course, loving chocolate.

Under the responsibility of the Customer Innovation & Technical Services (CI&TS) Director, the Sr. Customer CI&TS Project Manager will be responsible for managing complex CI&TS projects and the development of new products. The Sr. Customer CI&TS Project Manager linked to the relevant Salesperson(s) and their corresponding customers has a broad responsibility. The role will be responsible for translating customer requirements into projects and new products, resulting in growth in volumes and margins. The individual in this role will be a highly influential key technical contact and solution provider for the customer. He or she is also the go-to person when technical expertise/support is needed and will be actively involved in internal strategic projects. 

Key responsibilities include: 

●    Project Management: Lead and manage complex new product development projects from theoretical recipe to lab prototype and industrial product for internal and external clients. Ensure full project follow-up and completion of necessary project documents, including recipe creation. Drive complete project from concept to commercialisation. 
●    Project Leadership: Provide guidance and direction to the CI&TS product experts and technologists, fostering a collaborative and high-performing team environment. Translate technical learnings and insights into commercial opportunities. Lead also customer projects for PDI or innovations with our Product Experts and Innovation people. 
●    Technical Expertise: Offer necessary technical support and expertise to vendors, customers, operations and quality when product-related problems occur. Advise the sales team on technical and application matters. Provide assistance to all departments as needed regarding technical issues related to confectionery product manufacturing.
●    Customer Engagement: Actively participate in customer visits and plant trials, providing technical expertise and support to drive successful customer projects.
●    Cross-Functional Collaboration: Actively participate in various projects of the Customer Innovation & Technical Services team, maintaining close interaction with Sales, Operations, Quality, Sourcing and Cocoa CI&TS within the country or region.
●    Customer Relations: Serve as the key technical contact for the customer, building strong relationships and effectively communicating project updates, technical recommendations, and solutions.
●    Market Development: Identify and pursue new market opportunities by providing technical support and insights to existing and potential customers.
●    Project Documentation: Oversee, ensure and complete accurate and comprehensive project follow-up, documentation, including recipe creation.

About you:

●    10 + years of relevant experience in the food industry, with a strong focus on new product development. Extensive knowledge of the confectionery sector is highly desirable.
●    Master's Degree in Food Technology Sciences, Food Engineering, or Food Science. Or equal due to experience.
●    R&D development experience 
●    Extensive experience in the Food industry and chocolate or industry that uses chocolate or cocoa
●    Proven experience in leading and managing cross-functional teams. Ability to inspire, motivate, and develop team members.
●    Solution driven, capable of working under pressure, and managing multiple complex projects simultaneously.
●    Excellent teamwork, communication, and leadership of influence.
●    Strong analytical mindset, with the ability to translate technical findings into actionable insights and commercial opportunities. 
●    Flexibility and willingness to travel up to 30% of the time 
●    Excellent oral and written communication skills, including external customer communication. Ability to present technical information in a clear and concise manner.
●    Proficiency in Microsoft Office applications, Google suites and Salesforce required. Knowledge of SAP or other project management software is an asset.
●    Proficient in English required 

What you can expect from Barry Callebaut:

●    Competitive salary and comprehensive benefits package
●    Paid time off, plus 12 paid holidays, plus your birthday off
●    Environment that welcomes workplace flexibility 
●    An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum!
●    Ability to grow personally and professionally within an organization that values development and internal career growth
●    Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all of our products.