Analyst, Sales Operations

Job Description

 
Barry Callebaut is a global organization poised for growth; a company which has embraced the vision to delight its customers, while out-performing its competitors, a business which is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s Values and of course loving chocolate.

The Analyst, Sales Support collaborates with all Gourmet Regions and Specialties Sales Representatives to support all aspects of customer needs. You are a knowledge expert for Sales on: product information, pricing, reports, forecasting, new product information, and data portals.

Key Responsibilities

1. Manage customer portals by updating key product information and uploading images.
   •    Download product information from SAP.
   •    Enter information in customer portals (Excel experience required).
   •    Work with the Barry Callebaut Marketing Team to select the correct product images.
   •    Organize photo shoots for new products.
   •    Update products changes or discontinuation.
2. Provide sales support for national distributors in the US and Canada.
   •    Product information: Provide customers with requested product information, accurately completing customer forms, sample requests, and technical / regulatory information for Quality Assurance related questions.
   •    Pricing: Accurately quote price list products, review and manage price list promotions, and ensure customer specific price list change updates are sent to customers in a timely manner. You will work with customers, Sales, and Pricing teams to quote and book new business, ensuring accurate terms.
   •    Reports: Download and format volume reports, contract balances, and order history, and provide guidance to Sales on analysis of data.
   •    Forecasting: Update forecast values based on customer or Sales feedback. Challenge forecast numbers using history and other data points. Work with Supply Chain and Sales to resolve forecast discrepancies.
   •    New Product Information: Assist Sales in submitting New Product Requests via Salesforce. Monitor flow - assist R&D with questions and changes.
   •    Meetings: Assist Sales in preparing presentations to external and internal audiences. Coordinate meetings and provide guidance on sales results.

Qualifications:

●    Bachelor’s degree preferred
●    At least 2 years of experience in a Business environment
●    Software experience: Word, Microsoft Excel, PowerPoint, SAP, Salesforce
●    Ability to effectively work and communicate with various departments

What you can expect from Barry Callebaut:

•    Salary Range of $70,000 - $78,000, depending on factors such as experience and location, plus annual bonus and our comprehensive benefits package
•    PTO, Paid Holidays, Flex Days
•    Environment that welcomes workplace flexibility and hybrid environment•    An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum!
•    Ability to grow personally and professionally within an organization that values development and internal career growth

Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all our products.