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Operation QA Supervisor

Location: 

Novi Sad, RS, 21000

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role:

As an Operations QA Supervisor, you will ensure that all production shifts comply with Barry Callebaut’s quality standards and food safety regulations.
This is a shop‑floor‑focused role: you will implement and maintain quality procedures, conduct routine checks, support root cause analysis, and drive a strong quality culture through training and coaching. You will collaborate closely with manufacturing, packing, and warehouse teams to safeguard product integrity and compliance.
 

Key responsibilities:

  • Support the implementation and maintenance of Quality Management Systems (QMS) and food safety systems across production, packing, and warehouse.
  • Ensure compliance with HACCP, GFSI standards (including FSSC 22000 and IFS), and enforce GMP/GWP.
  • Maintain a high presence on the shop floor, performing standardized daily checks and reporting findings to QA.
  • Conduct shift/area checks of operations, finished products, CCPs/OPRPs, sanitation procedures, pest control, and quality trends.
  • Deliver on‑the‑job training (OJT) for manufacturing, packing, and warehouse teams on quality procedures, GMP/GWP, HACCP, and food safety requirements.
  • Provide real‑time support to resolve quality issues and guide non‑conformance and corrective actions (CAPA) processes.
  • Analyze quality data and prepare reports to identify trends and improvement opportunities.
  • Investigate complaints or issues related to production and assist in root cause analysis (RCA) and CAPA plans.
  • Support closure of gaps identified during internal and external audits and ensure sustainability of corrective actions.
  • Act as a Quality Culture advocate on the shop floor.

About you:

  • Bachelor’s degree in Chemistry, Biology, Microbiology, Food Science, or equivalent (or Engineering degree with relevant experience).
  • Minimum 5 years of experience in quality/food safety within the food industry, including formal HACCP training.
  • Formal training in GFSI standards, preferably FSSC 22000 and IFS.
  • Strong knowledge of HACCP, GMP, Pathogen Environmental Monitoring, and facility/equipment design for food safety.
  • Excellent communication and interpersonal skills; ability to train and coach operational teams.
  • English language proficiency is a must; local language fluency is an advantage.
  • Proficiency in MS Office; SAP knowledge is a plus.
  • Strong analytical and problem‑solving skills; ability to work under pressure and manage multiple priorities.

We offer:

  • A key role in ensuring food safety and quality compliance in a global organization.
  • Opportunity to train and develop teams, fostering a strong quality culture.
  • Competitive salary and benefits aligned with the local market.
  • Professional development programs and access to best practices in quality and food safety.
  • A collaborative and dynamic work environment.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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