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Customer Service Specialist

Location: 

Novi Sad, RS, 21000

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role:

As a Customer Care Agent, you will be the primary contact for day-to-day order management, overseeing processes from order entry to payment. You will manage a dedicated portfolio of accounts to ensure a seamless customer experience, acting as the internal voice of the customer and collaborating with various internal departments. This position is ideal for a motivated individual with a passion for delivering exceptional customer service in a fast-paced environment.
 

Key responsibilities:

  • Act as the Single Point of Contact for a designated portfolio of customers.

  • Proactively communicate with customers in a professional and business-oriented manner.

  • Build and maintain productive working relationships with internal departments and external clients.

  • Ensure customer requirements are understood, communicated effectively, and completed on time.

  • Log customer requests and complaints, following through to resolution within required time frames.

  • Coordinate with Pricing and Sales teams to facilitate contract discussions and ensure accurate order processing.

  • Manage the backorder process and maintain high standards throughout the order-to-cash process.

  • Demonstrate attention to detail and strong organizational skills to meet customer needs.

  • Set priorities effectively and apply problem-solving skills to manage workload in a dynamic environment.

  • Provide timely updates to customers and internal teams regarding order statuses and issue resolutions.

  • Attend customer site visits as required to strengthen relationships and understand their needs better.

     

About you:

  • Proficiency in English (both written and oral); knowledge of Greek is an advantage.

  • IT literacy, including proficiency in standard office applications.

  • Exceptional customer focus with the ability to build sustainable relationships of trust.

  • Strong problem-solving skills and the ability to multitask in a high-volume, fast-paced environment.

  • Resilient, self-motivated, and flexible to adapt to changing circumstances.

  • Excellent communication skills, both verbal and written.

 

We offer:

  • A customer-centric role in a global organization committed to excellence.
  • Opportunities for professional growth and development.
  • Hybrid work model offering flexibility.
  • Competitive salary and benefits package tailored to local market standards.
  • A collaborative and supportive team environment.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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