Customer Service Specialist
Novi Sad, RS, 21000
About the role:
As a Customer Care Agent, you will be the primary contact for day-to-day order management, overseeing processes from order entry to payment. You will manage a dedicated portfolio of accounts to ensure a seamless customer experience, acting as the internal voice of the customer and collaborating with various internal departments. This position is ideal for a motivated individual with a passion for delivering exceptional customer service in a fast-paced environment.
Key responsibilities:
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Act as the Single Point of Contact for a designated portfolio of customers.
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Proactively communicate with customers in a professional and business-oriented manner.
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Build and maintain productive working relationships with internal departments and external clients.
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Ensure customer requirements are understood, communicated effectively, and completed on time.
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Log customer requests and complaints, following through to resolution within required time frames.
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Coordinate with Pricing and Sales teams to facilitate contract discussions and ensure accurate order processing.
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Manage the backorder process and maintain high standards throughout the order-to-cash process.
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Demonstrate attention to detail and strong organizational skills to meet customer needs.
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Set priorities effectively and apply problem-solving skills to manage workload in a dynamic environment.
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Provide timely updates to customers and internal teams regarding order statuses and issue resolutions.
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Attend customer site visits as required to strengthen relationships and understand their needs better.
About you:
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Proficiency in English (both written and oral); knowledge of Greek is an advantage.
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IT literacy, including proficiency in standard office applications.
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Exceptional customer focus with the ability to build sustainable relationships of trust.
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Strong problem-solving skills and the ability to multitask in a high-volume, fast-paced environment.
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Resilient, self-motivated, and flexible to adapt to changing circumstances.
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Excellent communication skills, both verbal and written.
We offer:
- A customer-centric role in a global organization committed to excellence.
- Opportunities for professional growth and development.
- Hybrid work model offering flexibility.
- Competitive salary and benefits package tailored to local market standards.
- A collaborative and supportive team environment.
Job Segment:
R&D, Research, Customer Service