Customer Care Agent
Novi Sad, RS, 21000
About the role:
As a Customer Care Agent, you are the key contact for day‑to‑day order management activities, from order entry through to payment. You will manage a dedicated portfolio of customers, acting as a single point of contact and ensuring smooth coordination between customers and internal teams.
In this role, Customer Care represents the internal voice of the customer. You will play a central role in building strong relationships, ensuring customer needs are understood and met, and delivering a consistently high level of service in a fast‑paced, international environment.
Key responsibilities:
- Proactively manage all customer communications in a professional and business‑oriented manner.
- Ensure customer requirements are clearly understood, properly communicated internally, and fulfilled on time.
- Coordinate with Sales and Pricing teams to support contract discussions and ensure correct order processing.
- Manage back‑order situations using available reports and close collaboration with internal stakeholders.
- Register and follow up on customer requests and complaints, ensuring resolution within agreed timelines.
- Ensure accuracy and attention to detail throughout the entire order‑to‑cash process.
- Build and maintain strong working relationships with customers and internal departments.
- Demonstrate strong written and verbal communication skills, including participation in customer visits when required.
- Prioritize tasks effectively, manage workload and apply problem‑solving skills to daily challenges.
About you:
- Good level of English, both written and spoken: knowledge an additional languages such as Greek are an advantage.
- Strong customer‑focused mindset and ability to build long‑term relationships of trust.
- IT‑literate and comfortable working with systems and data.
- Team player with a collaborative and supportive approach.
- Resilient, flexible and able to adapt in a fast‑changing environment.
- Excellent communication skills with a solution‑oriented mindset.
- Ability to manage time effectively and prioritize under pressure.
- Self‑motivated and proactive, with a high sense of ownership.
We offer:
- Hybrid working model, depending on business needs.
- Stable, permanent role within an international organization.
- Exposure to regional operations within the SEE market.
- Supportive team environment with strong focus on collaboration and customer satisfaction.
- Opportunities for learning, development and internal mobility within the Group.
- Competitive compensation aligned with the local market.
Job Segment:
R&D, Customer Service, Research