Technical Advisor


Mumbai, MH, IN, 400072

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role

  • Part of the Research & Development team, the Technical Advisor is based in Mumbai where we have our Application Lab, and reports to the Head of Product Development, India Subcontinent, with a dotted line reporting to Asia Pacific Manager for Technical Services.


Key responsibilities include

  • The Technical Advisor assists with all technical service and application support matters.
  • He / She provides technical support to existing & new customers and occasionally creates new market opportunities.
  • The technical advisor visits various customer manufacturing facilities on technical service “intervention” calls to solve customer issues.
  • He / She leads the troubleshooting activities in India and provides support to the Region whenever required. Additionally, his / her role gives technical training to customers.
  • He / She collaborates with the Customer R&D segment to advise customers in the application of choice of the right product range, suitable to the installation and physical environment of the customer’s manufacturing capabilities.
  • The technical advisor gets guidance and support from the Regional Technical Service Manager on more complex activities, ad hoc requests, and issues in the execution of his duties.
  • The Technical Advisor is in charge of the India pilot plant and application lab.
  • The primary focus of the role is on Bakery and Pastry applications; Industrial Baking. The candidate should have sound technical knowledge of the ingredients, technology, and added verticals such as Chocolate and Confectionery, Ice cream, Beverages, Breakfast Cereals.


About you 

  • Bachelor / Master Degree in Food Science, Food Process Engineering, Food Technology.
  • 8+ years of experience in Bakery, Ingredients, and Food processing
  • Experience in product development, strong application knowledge, and troubleshooting
  • Experience in Project Management & Leadership
  • Proficient in MS Office Suite and database management
  • Fluent Business English

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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