Digital Workplace Technician

ABOUT THE POSITION:

Barry Callebaut Digital (BC Digital) is on a mission to lead the digital revolution in the chocolate industry, and we're looking for a Digital Workplace Technician supporting our onsite digital workplace services as part of our transformative journey. You will serve as the first point of contact for our Digital Workplace support within the organization. As part of the onsite team, you will be responsible for workplace device operations and hardware onsite at our manufacturing facilities and offices. In addition, you will ensure onsite presence for local datacenter operations, field service and equipment of Chocolate Academies, while diagnosing and troubleshooting incoming inquiries and supporting local implementation projects.

MAIN RESPONSIBILITIES AND SCOPE:

The candidate will:

• Serve as the first point of contact for our onsite Digital Workplace support and provide onsite technical hardware, software and network support (IMACD)
• Diagnose and troubleshoot technical problems, track the incident resolution, and provide general user support onsite
• Assist with the installation and maintenance of IT equipment and perform routine maintenance tasks
• Serve as the local extension of our global BC Digital organization to support onsite project implementation (e.g. at our manufacturing facilities)
• Manage IT inventory and maintain records/logs of repairs and fixes and maintenance schedule
• Support IT projects e.g. with rollouts and organize and schedule upgrades and maintenance without deterring others from completing their work
• Develop and maintain local networks in ways that optimize performance
• Collaborate with other BC Digital teams to ensure security and privacy of networks and computer systems
• Provide regular reports on on-site support activities and issues

EDUCATION, LANGUAGE, SKILLS AND QUALIFICATIONS:

• Apprenticeship or degree in IT/technology, computer science, network technology, engineering, or a comparable field
• Advanced English

ESSENTIAL EXPERIENCE AND KNOWLEDGE / TECHNICAL OR FUNCTIONAL COMPETENCIES:

• Experience in IT administration and onsite support activities, e.g. network and workplace administration, IMACD processes
• Experience in project management and execution of onsite roll-outs of new hardware, and software incl. user training
• Experience with IT service management tools
• 3 years of work experience in IT providing helpdesk support in an office environment
• Experience in support of Windows 10, Windows 7, MS Office Products
• Experience in support of Gmail & Google Apps / Microsoft environment 
• Experience providing support in both wired and wireless environments
• Experience with Software installations and Virus removals
• Experience with Windows Active Directory 
• Experience providing remote support to users 
• Hands-on, service-oriented attitude
• Independent and self-driven personality, taking responsibility and owning tasks
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills, ability to present to diverse audiences
• Willingness to learn and try new technologies and topics

LEADERSHIP COMPETENCIES AND PERSONAL STYLE:

The ideal candidate:

• Exhibits a passion for digital technology and innovation, constantly seeking new and creative solutions to enhance processes, decision-making and user experiences
• Embraces agile methodologies and flexible thinking to adapt to changing digital trends and business needs, fostering a culture of continuous improvement and learning
• Is a true team player, supporting their colleagues by sharing knowledge and experience and commits the teams’ joint success
• Possesses good problem-solving skills and analytical thinking
• Capable of effective communication, conveying complex problems in a clear and persuasive manner to internal and external stakeholders