Customer Service Specialist
Monterrey, MX, 66050
About the role:
Barry Callebaut is a global organization poised for growth; a company which has embraced the vision to delight its customers, while out-performing its competitors, a business which is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s Values and of course loving chocolate.We are looking for a detail-oriented and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will play a critical part in ensuring the smooth processing and fulfillment of customer orders.
Key responsibilities include:
- Enter a high volume of incoming orders into the SAP system accurately and promptly
- Follow orders through the system from the time of order entry through invoicing
- Manage and determine the appropriate method of order entry and shipment for accuracy and customer satisfaction
- Provide accurate and timely communication, including written correspondence, telephone, and electronic exchange to all customers (internal and external)
- Negotiate with Planning and Distribution for product availability and, if necessary, expedite shipments and coordinate back orders
- Takes responsibility for errors and initiates actions to prevent reoccurrence
- Establish and maintain productive working relationships with customers, co-packers, and all internal departments
- Investigate customer complaints regarding services, billings, and issues, resulting in the appropriate resolution and corrective action for both the external customer and Barry Callebaut
About you:
- College degree strongly preferred
- 2 years customer service experience
- English 80% (conversation and written)
- SAP Experience is a plus
- Sales Force experience strongly preferred
- Strong time administration and organization
- Team Work
What you can expect from Barry Callebaut:
- Competitive salary and comprehensive benefits package
- Paid time off, plus 12 paid holidays, plus your birthday off
- Environment that welcomes workplace flexibility
- An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum!
- Ability to grow personally and professionally within an organization that values development and internal career growth
- Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all of our products.
Job Segment:
Sustainable Agriculture, Supply Chain, Engineer, Supply, Customer Service, Agriculture, Operations, Engineering