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Customer Care Agent

Location: 

Milano, IT, 20143

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

Customer Care Agent - Maternity Leave Replacement (temporary contract)

 

Role:

As Customer Care Agent, reporting to the Customer Care Manager Italy, you will be working in the customer care team and managing our chocolate and cocoa orders within the country, in the local market.

In this role, you will be monitoring the order to cash process from order entry up to delivery and consequent accounting.

You will act as the customer’s single point of contact within Barry Callebaut in order to make sure all customers’ needs are met, working together with other departments, such as Supply Chain, Sales, Quality, R&D.

 

 

Description and Key Responsibilities:

Monitoring the order to cash process to make sure we deliver in time and in full to our customers and at the right price.

Managing all order related aspects, ensuring order processing in SAP and delivery dates according to stock availability, stock allocation rules and lead times.

Informing customers of any delays, out of stock or capacity issues in a timely manner.

Dealing with customers’ service or product complaints, logging them in Salesforce and following up to ensure a quick resolution and a timely response.

Building sustainable relationships and trust with customers through open and proactive communication.

Ensuring that all customers’ needs and requirements are met.

 

About You

 

  • You followed higher education (bachelor/master);
  • You have at least 3 years of experience in a customer service department, preferably B2B in the food sector;
  • You are exceptionally customer focused and service-oriented and willing to go the extra mile to exceed the customers’ expectations;
  • You are solution-oriented and are able to think outside the box;
  • You have a keen eye for detail to ensure high accuracy and strong organizations skills;
  • You are a continuous learner with a strong growth mindset;
  • You have a good dose of positive assertiveness and commercial feeling, key to support sales on the market;
  • You are a strong team player, you like working in a team and have strong communication skills;
  • Stress resistance is very important key factor;
  • You are Italian native speaker and proficient in English, both spoken and written;
  • You have an affinity with IT systems;
  • Knowledge of SAP ERP system, Salesforce or other CRM is a plus;
  • Work location: Milan

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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