Customer Service and Sales Support Cocoa


México, D.F., MEX, MX, 01770

Job Type: 

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!


JOB SUMMARY & PURPOSE                                                                                                             


•               Guarantee and efficiently follow order entry process to supply in timely manner customer requirements

•               Supporting the Sales Manager with specific requirements from the customers. QA requirement’s, samples, etc.



•               Enter a high volume of incoming orders into the SAP system accurately and promptly

•               Follow orders through the system from the time of order entry through invoicing

•               Manage and determine the appropriate method of order entry and shipment for accuracy and customer satisfaction

•               Provide accurate and timely communication, including written correspondence, telephone, and electronic exchange to all customers (internal and external)

•               Negotiate with Planning and Distribution for product availability and, if necessary, expedite shipments and coordinate back orders

•               Takes responsibility for errors and initiates actions to prevent reoccurrence

•               Establish and maintain productive working relationships with customers, co-packers, and all internal departments

•               Investigate customer complaints regarding services, billings, and issues, resulting in the appropriate resolution and corrective action for both the external customer and Barry Callebaut

•               Utilize all available data sources to implement the most efficient and cost-effective logistical process for delivery of product to external customers…

•               Monthly sales reports of MX05

•               Accounts Receivable of MX05

•               Coordination with warehouse to deliveries to customers from MX05

•               Administration support for MX05



•               College degree in International Commerce / Business management

•               Advance English level

•               Experience in a Customer Service role highly  preferred

•               Manufacturing industry experience preferred

•               SAP experience preferred

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

Job Segment: Sales Support, Warehouse, Engineer, Customer Service, Sales, Manufacturing, Engineering