Cocoa R&D Customer Technical Support 1


Louviers, 27, FR, 27400

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 11,000 passionate Employees working in more than 35 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

Cocoa Customer Support

1. Assure Cocoa Customer R&D portfolio

  • Receive and follow up customer samples
  • To be able to organize aTasting session and evaluate its results
  • Prepare presentations
  • Proposition of cocoa products alternatives from the existing product range
  • Follow up the project and assure the administrative register up-dating
  • To be able to make specific R&D analysis in case of outgrow
  • To prepare concepts and evaluate the relevance for the customer project
  • To prepare with collaboration of marketing and Business Develop Managers ideas, concepts and ways to present products to the customer
  • Participate to Innovation days, Co-Creation days for the
  • Travel to customer location for customer visits and training (one week travel once every 6 to 8 weeks)
  • To represent BC Cocoa R&D at fairs and other marketing events
  • Receive samples sent by the customers, register, create the project on the system
  • Be the technical BC contact for the customer in case of need of approval of specific deliveries, product/specification change, etc

Countertype of products used today by the Customer

  • Fill in the request of sample shipment to customers and follow up its utilization, comments in collaboration with the commercial partner until an agreement with the customer is gotten
  • Determine the analysis to be made as to follow with the project
  • Selection of the closest Barry-Callebaut products after evaluation on analysis results or development of new product if there is no close option on the existing range
  • Discuss with the commercial on the outcome of the projects
  • Up-date the customer project file whenever an information is received from the customer or sales
  • Participate to the department meetins and to the commercial meeting from the zone of relecance and make a synthetic view of the projects on going at the zone

Manage the Customer Cocoa Project Portfolio

  • Be the point of contact between the Customer R&D and BC Cocoa R&D
  • Participate to the strategy development towards the Customer and work closely with the dedicated Sales Manager
  • Communicate internally about the on going projects with the Customer
  • Be the bridge between the Customer, Cocoa R&D, Chocolate R&D and Sales community on all issues or projects for the Customer.


2. Development of new products

  • Develop new recipes as to create new products that answer the customer requirements
  • Selection on raw materials and creatioàn of the formulations to be followed up by production for the new product creation
  • Follow up and guide the quality of products under development during its production with collaboration of production and quality assurance
  • To be the link with the production for the industrial trial follow up
  • To be the link with Supply Chain and Quality assurance for the follow up of the 10 first productions
  • To be the link with the supliers BC (Cameroun, Ghana, Ivory Coast, Hamburg, Gravelines, etc) for the development of raw material


3. Other activities

  • Follow up performance indicators and assure the report of activity with the management
  • In very close collaboration with the sales force, identify the opportunities for the group, solve the issues and up-date the acitivies of Cocoa R&D Innovation.
  • Participate to the organization of events as cocoa trainings for internal or customers
  • Assure the presentation and training of customers on site or at external place on cocoa process or cocoa products.
  • Participate at Internal R&D and Innovation projects
  • Lead Internal R&D and Innovation projects
  • Participate to the development and creation of new products – Ideation, conception, etc
  • Enlarge the Cocoa knowledge and Cocoa integration on the group – events with sister companies as trainings, visits, etc for them and also for our Cocoa colleagues



Qualifications required

  • Education:

Preferred Master degree in food science, engineering or other related field; alternatively technical degree with experience in food R&D or processing.


  • Experience (type):

3-5 years of experience in food development, QA or processing environment


  • Experience in project management

Knowledge on food technology, industrialisation processes

Knowledge/understanding on analytical methods evaluation

On top of local language, fluent English required

If you want to learn more about Barry Callebaut, please find further information here.

Job Segment: Engineer, Supply, QA, R&D, Engineering, Operations, Quality, Customer Service, Research