Customer Care Agent Export


Lokeren, VOV, BE, 9160

Job Type: 

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the Role


As Export Customer Agent you are managing our chocolate flows from our Global Distribution Center to third-party as well as intercompany customers all over the world. In this role, you monitor the order to cash process from order processing up to logistics (mainly sea freight). You act as the customer’s central point of contact within Barry Callebaut in order to make sure all customer’s needs are met.


Key Responsibilities Include


  • Monitoring the order to cash process to make sure we deliver in time and in full to our customers - and at the right price
  • Managing transport - mainly sea freight - and coordinating loadings with the warehouse
  • Ensuring that all customer and legal requirements are met
  • Act as customer’s central point of contact within Barry Callebaut and work together with other departments to respond to all the customer’s needs


About You


  • You followed higher education (bachelor/master) is preferably a commercial or logistics direction
  • Experience in expedition and international logistics is a big plus
  • You are exceptionally customer-friendly and service-oriented
  •  You are solution-oriented and are able to think outside the box
  • Stress resistance is very important in order to deal with the challenging ocean logistics
  • You have a good dose of positive assertiveness and commercial feeling
  • You like to work in a team and you communicate in an open and enthusiastic way
  • You are fluent in Dutch and English, both spoken and written.
  • You have an affinity with IT systems
  • SAP knowledge is a plus
  • Input/recommendations for potential improvements in our process flows are very much supported

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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