Service Delivery Lead [Online Recruitment Process]


Lodz, LD, PL, 90-530

Job Type: 

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the job:

The Service Delivery Lead establishes delivery processes in the area of Application Maintenance and Support. Supervise the internal team and build effectiveness. Manage relationship with external supplier and ensure great customer service. Report and ensure process improvements. Participate in projects delivery.


Key responsibilities:

  • Service delivery:
    • Manage AMS operations according to best standards to ensure service delivery and customer satisfaction on the agreed level.
    • Manage monitoring of process chains and data loads to ensure on time reports availability for the business.
    • Manage the 3rd party delivery to meet business satisfaction and expectations.
    • Work on improvements and automations in the support processes to build AMS efficiency.
    • Monitor and report on service deliver.
  • Projects delivery:
    • Participate in fit/gap design sessions in a certain functional/business process area.  
    • Participate in design sessions in a certain functional/business process area for “new functionality” (improvements) being introduced.

    • Participate at your level in full lifecycle project tasks:  detailed design, build/configuration, testing, data design & coach/supervise data preparation by business users, training planning & execution, conversion planning & execution, go-live support.


About you:

  • Master Degree in Information Technology or similar.
  • +8 years of experience in Application Maintenance & Support.
  • Working knowledge and experience in the areas of SAP BW & BW4HANA.
  • SAP HANA Native is a plus.
  • Knowledge in data warehouse modeling technics, mixed scenarios, HANA SQL Data warehouse modeling.
  • Experience in ABAP required for BW troubleshooting and small adjustment.
  • Proficient with People Management and business governance.
  • Experience with ITIL processes & systems (incident & change management).
  • English – fluent.


We offer:

  • 100% remote work during pandemic.
  • Stable employment in an international organization.
  • Annual bonus based on your work results.
  • Private medical care for you and your family.
  • Employee Pension Program.
  • Sport card.
  • Life insurance.
  • Luncheon vouchers.
  • Discount card for cultural events.
  • Christmas benefits.
  • Chocolate, fruit and vegetables in the office.
  • Opportunity to purchase the company's products at reduced prices.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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