Senior Application Support Analyst - SAP SD/EDI [Online Recruitment Process]


Lodz, LD, PL, 90-530

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role:


The Application Support Analyst analyses all assignments (“tickets”) in the field of expertise and resolves them, working with the pool of developments.  


Key responsibilities:


•    Focus is on “Incidents”, “Service Requests” and “Information Request” tickets from the users, occasionally works on “Requests for Change” which are bundled into quarterly Enhancement packs.
•    Solves the assigned tickets as independent as possible.
•    Work with development team to get any development done and with Application Delivery teams for template guidance.
•    Ensure that assignments get resolved/tested and approved according to procedures, including User Acceptance Testing.
•    Monitor interfaces/batches – analyze issues and dispatch to the relevant teams.
•    Work with people from remote locations/regions (internal/external).
•    Continue to grow expertise for the respective business processes and applications.


About you:


•    Bachelor's degree in (applied) Economics, Engineering, Information Technology or similar.
•    Up to 5 years of experience within application maintenance or application support.
•    Experience with ITIL processes & systems (incident & change management).
•    Experience in working with SAP R/3 system (one of logistics modules, SD preferable) is a plus.
•    Have an interest and knowledge of order to cash processes.
•    Specific proficient in the field of EDI is a plus.
•    Analytical mind, structured and attention to detail.
•    Good communication skills.
•    Team player with a critical, yet result-oriented and positive attitude.
•    Strong in English.


We offer:

•    Stable employment in an international organization.
•    Annual bonus based on your work results.
•    Private medical care for you and your family.
•    Employee Pension Program.
•    Sport card.
•    Life insurance.
•    Luncheon vouchers.
•    Discount card for cultural events.
•    Christmas benefits.
•    Chocolate, fruit and vegetables in the office.
•    Opportunity to purchase the company's products at reduced prices.

If you want to learn more about Barry Callebaut, please find further information here.