Sales Support Western Europe

About the role:

• The role of Sales Support is a combination of sales, pricing, account and administrative support. 
• The primary responsibilities are to support the related Global Sweet Specialities (GSS) sales managers with analytics, customer pricing quotations, FM contracts, business review preparation and updating of the SAP and Salesforce.com Systems, working hand in hand with the CSD team, in particular Customer Service and Supply Chain.
• As a key development area, the role should eventually also support cross and upselling of the GSS portfolio, i.e. the incumbent should become familiar with the portfolio and be able to provide basic recommendations on products to customers, before the sales team is involved.
• The role covers Western Europe and reports to the VP Sales Lead - Global Sweet Specialities 
  • Number of sales colleagues to support: 7-10
  • Estimated annual volume in MT: 37,000
  • Estimated NSV in kEUR: 165,000
  •  Estimated No. of existing customers: 1,700 (incl. end users to distributors, FM customers)

Key responsibilities:

• Deal with daily customer queries and resolve customer requests; refers more complex queries to the sales manager for guidance and support, ensuring high levels of customer satisfaction through excellent service.
•  Ascertain customer needs, and uphold strong, proactive communication with short response times to customer requests, keeping the customer, the sales manager and relevant cross functional team (eg. CSD) informed and updated throughout the process, working with customer service and supply chain
• Reporting on customer requests and diligently managing timelines.
• Receive sample requests, obtain approvals and check stock availability, ship to customer; where there is no stock available, check with Distributors or request from the appropriate global office after logging the request on Salesforce; follow-through to ensure timely delivery to customer. Track samples daily in liaison with the Courier Company, working with supply chain and customer service teams.
• Coordinate Requests for Certificates for Halaal, Kosher, Specification Sheets and particular product queries through to completion; submit to the QA department after input into Salesforce, download responses and submit to the customer, working with quality team.
• Monitor and facilitate customer contracts implementation: balances on existing contracts and submit them to the sales manager for analysis.  Flag contracts due for expiry during the current or following month, working with finance team.
• Coordinate pricing requests with the relevant global office and assist with preparation of customer quotes for review and/or approval by the relevant stakeholder, working with pricing team.
• Assist in collection of past due invoices and resolve BC/Customer technical issues that prevent payments; set up new customers with credit control/customer master, working with finance team.
• Attend relevant Sales Meetings to ensure all requests for support are effectively dealt with; coordinate sales meetings as requested.
• Compile various reports requested by VP sales in Excel using complex formulas and pivot tables.
• Daily maintenance of SalesForce.com information, ensuring data integrity. Publish and update salesforce.com reports / dashboard to ensure real-time data intelligence.
• Cross and upselling of GSS portfolio where relevant (after training and WoW alignment with sales team).

About you:

• 5 years’ experience within a internal sales/ sales support/ customer service environment, with experience in quoting and pricing.
• Proficient in Microsoft Office, including Word, Excel, PowerPoint, and Google Mail.
• Experience with SAP, or similar ERP system.
• Experience with SalesForce.com is a great asset.
• Fluent in English, both written and oral, other European languages are an advantage.
• Exceptional customer focus and relationship building.
• Strong internal and external collaboration and influencing skills, an excellent team player with a happy and positive nature.
• Ability to work in a broad cross functional network, dealing with ambiguity.

We offer:

• Employment on a regular basis in the sweetest company in the world.
• Annual bonus based on your work results.
• Lunch card to be used for groceries and restaurants.
• Private medical care in Lux Med (basic package fully financed by BC).
• Fit Profit sports card co-financed by BC.
• PPE: we care about your future, and we save money for your retirement.
• Cafeteria Program as a part of Social Fund.
• Group life insurance.
• Hybrid working model: min. 8 days in the office a month.
• As part of our work-life balance culture, we can start work between 7 am and 10 am.
• Free consultation with a lawyer once a quarter.
• Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year.
• Daily delivery of fresh fruits and veggies to the office.
• You can purchase our sweet products with a special discount.
• Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs.
• Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station.
• We like to party as much as we like chocolate! We have integration budgets we can use for team events.
• Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.