Sales Support Specialist GCA

About the role:

The Sales Support & Sales specialist, Cocoa GCA’s role is part of the Commercial team managing the Cocoa Global Accounts. This position reports directly into the Director, Cocoa Global Corp Accounts, but works closely with the Cocoa GCA Account leads on specific accounts. The Sales Support role also engages directly with the customers (Purchasing Managers) to help drive the sales and order-to-cash process. The role is often the front-line between BC and the customer.  

Key responsibilities:

| Global Scope

• Support GCA Managers in key account management activities, including forecasting, pricing, contracting, and customer bean positions.
• Coordinate global cocoa tenders (e.g., cocoa butter and beans) across multiple rounds and volumes.
• Monitor long-term agreement volume commitments and ensure alignment with customer expectations.
• Follow up on overdue payments and support credit management processes.

| European Scope

• Act as the first point of contact for cocoa butter spot sales and customer inquiries.
• Manage daily communication with customers on commercial and supply chain topics.
• Analyze and report on forecasted, booked, and delivered volumes; provide weekly pacing updates.
• Coordinate resolution of supply issues and customer requests (e.g., QA, certificates, samples).
• Maintain and update customer master data in Salesforce.
• Input monthly demand sign-off for the European region.

About You:

Qualifications & Experience

• Bachelor’s degree or equivalent relevant experience.
• Minimum 2–3 years of experience in customer service, sales support, or commercial operations.
• Strong analytical skills and proficiency in Microsoft Excel.
• Experience with SAP and Salesforce is a plus.
• Fluent in English, both written and spoken.

Competencies

• Strong communication and interpersonal skills.
• Customer-focused with a commercial mindset.
• Independent, proactive, and solution-oriented.
• Well-organized and detail-oriented.
• Comfortable working across functions and regions.
• High level of self-motivation and adaptability.

We offer:

• Monthly travel within Europe for customer visits and internal meetings.
• Employment on a regular basis in the sweetest company in the world.
• Annual bonus based on your work results.
• Lunch card to be used for groceries and restaurants.
• Private medical care in Lux Med (basic package fully financed by BC).
• Fit Profit sports card co-financed by BC.
• PPE: we care about your future, and we save money for your retirement.
• Cafeteria Program as a part of Social Fund.
• Group life insurance.
• Hybrid working model: min. 8 days in the office a month.
• As part of our work-life balance culture, we can start work between 7 am and 10 am.
• Free consultation with a lawyer once a quarter
• Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year.
• And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests.
• Daily delivery of fresh fruits to the office.
• You can purchase our sweet products with a special discount.
• Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs.
• Sport at work? Sure! We have treadmills and indoor exercise bikes with a laptop station.
• We like to party as much as we like chocolate! We have integration budgets we can use for team events.
• Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.