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Sales Support Analyst

Location: 

Lodz, Łódzkie, PL, 90-530

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

This role plays a key part in supporting commercial operations and ensuring smooth collaboration across multiple departments, including Sales, Finance, Supply Chain, Customer Care and Research & Development.

Key Responsibilities:

  • Facilitate effective collaboration between internal teams and external partners to support day-to-day business operations.
  • Contribute to the preparation and upkeep of documentation supporting commercial and customer-related processes.
  • Ensure accuracy and consistency of operational and customer data across internal systems.
  • Support the resolution of operational matters related to order processing and post-sales activities.
  • Assist in compiling data and preparing reports to support decision-making and continuous improvement.
  • Provide general administrative and coordination support to the commercial team.


About you:

  • 10 years of experience in a similar role, ideally in a multinational or matrix environment.
  • Strong customer service orientation and ability to manage multiple stakeholders and customers' requests at the same time
  • Solid analytical skills and attention to detail.
  • Proficiency in Microsoft Excel and familiarity with tools such as Salesforce and SAP.
  • Fluency in English is required, along with fluency in either French or German.
  • A flexible, resilient mindset and a proactive approach to problem-solving.

 

We offer:

  • Employment on a regular basis in the sweetest company in the world.
  • Annual bonus based on your work results.
  • Lunch card to be used for groceries and restaurants.
  • Private medical care in Lux Med (basic package fully financed by BC).
  • Fit Profit sports card co-financed by BC.
  • PPE: we care about your future, and we save money for your retirement.
  • Cafeteria Program as a part of Social Fund.
  • Group life insurance.
  • Hybrid working model: min. 8 days in the office a month.
  • As part of our work-life balance culture, we can start work between 7 am and 10 am.
  • Free consultation with a lawyer once a quarter.
  • Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year.
  • And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests.
  • Daily delivery of fresh fruits and veggies to the office.
  • You can purchase our sweet products with a special discount.
  • Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs.
  • Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station.
  • We like to party as much as we like chocolate! We have integration budgets we can use for team events.
  • Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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Job Segment: Sales Support, R&D, Supply Chain, Sales, Research, Customer Service, Operations

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