Sales Support Analyst

ABOUT THE ROLE:

The Sales Support Analyst role is positioned within the organization's Sales department. The role will primarily collaborate with stakeholders across Sales Managers, Sales Support, Quality, Finance, Pricing, Legal etc. Its core purpose is to manage information and support various activities related to the customer (e.g., onboarding, data gathering, fulfilling sample requests, managing technical and regulatory documents, and reporting) as well as analysing data, managing information, while supporting various activities related to forecasting, customer portal maintenance, campaign management etc.

KEY RESPONSIBILITIES:

Team & Community Management:

• Collaborating with sales teams across different segments to understand their needs and provide support
• Coordinating tasks, setting priorities, and monitoring progress to ensure timely completion
  of projects

Sales Support:

• Generating consolidated reports, conducting sales performance analysis, and providing insights to the sales teams and management
• Creating and maintaining standardized sales support documentation across different teams,
  such as sales presentations, proposals, and contracts
• Monitoring and tracking key performance indicators (KPIs) across different sales teams
  to evaluate the effectiveness of sales support activities

Process Improvement:

• Identifying areas for improvement in the sales process across different teams and implementing strategies to streamline operations
• Developing and implementing standardized sales support tools, templates, and processes
  to enhance efficiency and effectiveness
• Advancement of data management, reporting, and analytics capabilities to support data driven strategic work

Stakeholder Management:

• Providing support in resolving customer inquiries, issues, and complaints
• Facilitating communication and collaboration between the sales teams and other shared services departments.

ABOUT YOU:

• Bachelor’s degree required
• Proficient in English
• Proficient in Salesforce (dashboards, reporting, data management) & SAP (query creations) will be an asset
• Proficient with Microsoft Office Suite
• Qualified for sales management and overall client handling
• Exceptional data organizational, analytical & problem-solving skills with attention to detail
  and accuracy
• 2-6 years of prior work experience in a similar or related field
• Strong experience and knowledge in customer handling and sales management
• Proven track record of on-time delivery, great communication and organizational skills,
  and identifying and championing new initiatives
• Experience working in a large global Consumer Packaged Goods company, with understanding
  of the CPG performance outputs and measures
• Prior experience of working in a global business services environment preferred.