R&D Technical Services Manager


Lodz, LD, PL, 94-406

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 11,000 passionate Employees working in more than 35 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!



The R&D Technical Services Manager manages the Technical Services function within scope under the guidance of the R&D Technical Services Head. Leads a team of R&D Technical Services Specialists/R&D Technicians in-line with the overall R&D roadmap and business strategy. Leads the development, implementation and monitoring of laboratory and pilot plant operating procedures. Assists Product Experts and Customer R&D in the development of new formulations, management of existing recipes and management of customer projects – from theoretical recipe over lab prototypes to industrial product for both internal and external clients. The R&D Technical Services Manager develops and supervises R&D Technical Services Specialists and/or R&D Technicians; provides guidance and support on more complex activities and key issues.



  • Give Application Training to the R&D Community and the Customer 
  • Assess Existing Technology & Equipment and Maintain Knowledge of State of the Art Technological Possibilities for All Kinds of Customer Applications 
  • Make Pilot Samples on a Small and Large Scale, e.g.Make Exhibition Samples, Make Tasting Samples 
  • Ensure Proper Packaging of Sample for Transport and Manage Shipment, e.g. Sample Request in LN database,  Input Sample Sendings into Sales Force,  Fill in Forms for Transportation 
  • Log Trials and Results in System (SFDC or other) 
  • Perform Application Tests in Application Lab with or without Customer, e.g. Trials on New Chocolate, Compounds and Fillings 
  • Request Lab Tests to Investigate the Product Characteristics with QA 
  • Provide Technical Advice to Customer on Application during Industrial Trials and to Smooth Transition to Industrial Trials (Troubleshooting) 
  • Visit Customer Sites and Perform Technical Problem Solving together with Customer 
  • Develop employees by creating individual learning plans 
  • Drive continuous improvement initiatives re processes, technologies, and organization 
  • Mentoring and coaching employees to ensure team effectiveness 
  • Promote information and knowledge sharing with others


  • Bachelor / Master Degree Science, Chemistry, Microbiology or similar 
  • 5+ years of experience in Food Science, Chemistry, Microbiology, Quality Assurance or related fields Experience in a product development, strong application knowledge 
  • Experience in Project Management & Leadership 
  • Proficient in MS Office Suite and database management 
  • Fluent Business English


We offer:


  • Temporary contract, approx. 1,5 year
  • Private medical care for you and your family
  • Sport card
  • Life insurance
  • Bonus Depending on the results of work
  • Christmas benefits
  • Development opportunities
  • Transport to work on the route
  • Chocolate in the office

If you want to learn more about Barry Callebaut, please find further information here.

Job Segment: Temporary, Product Development, Manager, QA, R&D, Contract, Research, Management, Quality

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