Import / Export Customer Service Agent

About the Role:

As an Import/Export Customer Service Agent, you’ll be the central point of contact for our global customers, you’ll oversee the full order-to-cash process - from order entry to sea freight logistics. You’ll coordinate with internal teams and external partners to ensure smooth, compliant, and timely deliveries.

Key responsibilities:

• Manage and process international customer orders in line with contracts and product availability.
• Coordinate ocean freight shipments and loading with warehouses and logistics partners.
• Ensure all shipping documents and legal requirements (e.g. invoices, certificates, declarations) are accurate and delivered on time.
• Act as the main point of contact for customers, ensuring smooth communication and issue resolution.
• Handle customer complaints and service issues, including issuing credit/debit notes when needed.
• Monitor order progress, participate in customer/sales calls, and provide regular updates.
• Validate transport invoices and maintain accurate records in internal systems.

About You:

• Bachelor’s degree in logistics, business administration or similar.
• Minimum 3 years of hands-on experience in global logistics, freight forwarding, or customer-facing roles.
• Proficient in English.
• Strong knowledge of MS Office, Google tools, and SAP.
• Familiar with Incoterms and international shipping documentation.
• Customer-focused and solution-driven.
• Organized, detail-oriented, and able to prioritize in a fast-paced environment.
• Strong communicator and team player with a proactive mindset.

We offer:

• Employment on a regular basis (please note: this is temporary position, 1-year fixed-term contract, ideal for professionals looking to expand their international logistics expertise and gain experience in a global company).
• Annual bonus based on your work results.
• Lunch card to be used for groceries and restaurants.
• Private medical care in Lux Med (basic package fully financed by BC).
• Fit Profit sports card co-financed by BC.
• PPE: we care about your future, and we save money for your retirement.
• Cafeteria Program as a part of Social Fund.
• Group life insurance.
• Hybrid working model: min. 8 days in the office a month.
• As part of our work-life balance culture, we can start work between 7 am and 10 am.
• Free consultation with a lawyer once a quarter.
• Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year.
• And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests.
• Daily delivery of fresh fruits and veggies to the office.
• You can purchase our sweet products with a special discount.
• Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs.
• Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station.
• We like to party as much as we like chocolate! We have integration budgets we can use for team events.
• Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.