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Import / Export Customer Service Agent

Location: 

Lodz, PL, 90-530

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role:

As Import / Export Customer Service Agent you are managing our product to third-party as well as intercompany customers all over the world. In this role you monitor the order to cash process from order processing up to logistics. You act as the customer’s central point of contact within Barry Callebaut in order to make sure all customer’s needs are met and orders are executed on time and in full. 

 

Key responsibilities:

  • Process customer orders based on product availability and contract conditions.
  • Organize transport and coordinate export loadings with warehouse and logistics partners.
  • Ensure all customer and legal requirements are met.
  • Issue required shipping documents on time and communicate with customers.
  • Coordinate value-added services if required.
  • Act as the central customer contact within Barry Callebaut.
  • Issue and manage sales invoices and shipping documents.
  • Coordinate and resolve quality and service complaints, issuing Credit/Debit notes as needed.
  • Provide weekly updates on open orders to customers and sales.

 

About you:

  • Bachelor’s degree in Business Administration or similar
  • 3 years of experience in import/export logistics and/or customer service
  • Good knowledge of MS Office Suite: Excel and Word, Google Office Tools
  • Fluent  in English, other European languages will be an asset
  • Knowledge on ERP system: SAP
  • Ability to appropriately prioritize in an high volume/fast paced environment
  • Problem-solving abilities and the capacity to make decisions independently
  • Solution-oriented and able to think outside the box

 

We offer:

  • Employment on a regular basis in the sweetest company in the world.
  • Annual bonus based on your work results.
  • Lunch card to be used for groceries and restaurants.
  • Private medical care in Lux Med (basic package fully financed by BC).
  • Fit Profit sports card co-financed by BC.
  • PPE: we care about your future, and we save money for your retirement.
  • Cafeteria Program as a part of Social Fund.
  • Group life insurance.
  • Hybrid working model: min. 8 days in the office a month.
  • As part of our work-life balance culture, we can start work between 7 am and 10 am.
  • Free consultation with a lawyer once a quarter.
  • Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year.
  • And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests.
  • Daily delivery of fresh fruits and veggies to the office.
  • You can purchase our sweet products with a special discount.
  • Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs.
  • Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station.
  • We like to party as much as we like chocolate! We have integration budgets we can use for team events.
  • Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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Job Segment: Logistics, Supply Chain, Outside Sales, Shipping and Receiving, Operations, Customer Service, Sales

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