IT Infrastructure Country Supervisor

About the role:

Country Supervisor with a hands-on mentality to be responsible for the deployment, support and correct functioning of information technology architecture within the site(s) in a country. With focus on the local IT operations, covering local Infrastructure, printers, Local Servers, Fixed & Mobile Telecom in line with the Group’s IT strategy, & overall infrastructure, the IT Support Country Supervisor reports to the Regional IT Operations Regional Manager and has up local IT-staff direct reports.

Key responsibilities:

• Together with your team, you will deploy and support local IT Infrastructure for the site(s) in scope: PC’s, printers,(W) LAN, local servers, telephony (fixed, mobile), end-user applications in line with Group IT standards.
• Participate in Corporate IT projects which impact the supervised site(s) (Ex. WAN, (w)LAN & VoIP Upgrades/ Implementations & Integrations).
• Ensure professional “daily operations” of the IT infrastructure components, against SLA’s and targeted cost levels and within the agreed procedures and guidelines.
• Manage the local IT Opex and Capex budgets against predefined targets – locally roll-out cost improvement/ efficiency projects.
• Manage local vendor relations for locally provided services
• Ensures a professional follow up of all end user requests and works towards solutions within agreed SLO timeframes (technical support, assistance, training).
• Keeps up to speed with “best-practice” evolution in his/her respective technical area (market trends, adoption of technology by other multinational companies).
• Provide supervision to up to 5 local IT-staff direct reports, depending on country-size (“IT Technicians & IT Support Analysts”).
• Deliver agreed projects according to business expectations respecting BC templates, on-time, within budget and without business disruptions.
• Meet targets for day-to-day IM-IT services to the BC business. Work on RCA (Root Cause Analysis) of recurring incidents or information requests to avoid them for the future.
• Defend “global IT client standards” towards local business management.

About you:

• Bachelor degree in Information Technology or similar.
• At least 4 years of experience in a similar function in an international environment company.
• Experience in managing a team or as a supervisor.
• Fluent in English & Polish.
• Flexibility in terms of weekend work and overtime, if required to support the site(s) in scope.
• Hands-on mentality.
• Style: be more a coach then a manager, be part of the team.
• Strong social skills.

We offer:

• Employment on a regular basis in the sweetest company in the world.
• Annual bonus based on your work results.
• Lunch card to be used for groceries and restaurants.
• Private medical care in Lux Med (basic package fully financed by BC).
• Fit Profit sports card co-financed by BC.
• PPE: we care about your future, and we save money for your retirement.
• Cafeteria Program as a part of Social Fund.
• Group life insurance.
• Hybrid working model: min. 8 days in the office a month.
• As part of our work-life balance culture, we can start work between 7 am and 10 am.
• Free consultation with a lawyer once a quarter.
• Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year.
• Daily delivery of fresh fruits and veggies to the office.
• You can purchase our sweet products with a special discount.
• Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs.
• Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station.
• We like to party as much as we like chocolate! We have integration budgets we can use for team events.
• Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.