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GCA Customer Quality Analyst

Location: 

Lodz, PL, 90-530

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role:

 

Develop reporting and monitoring for GCAs globally and regional focus customers.
Focus on complaints, documentation requests incl sustainability, audit planning and follow up of audit CAPA and timing, but also has a strong focus on implementation of customer requirements in IT systems.
 

 

Key responsibilities:

 

  • Develop and maintain reports on KPIs and SLAs for GCAs globally and regional focus customers to be used for regional and global leadership teams
  • Reporting focus on complaints and customer documentation (CASE management) incl sustainability and follow up on SLA
  • Analyses case and complaint trends in close collaboration with Customer Service Manager, Customer Care and QA customer leads to define improvement areas regarding SLA
  • Manage audit timings, follow up of CAPA with the respective sites and develop reports on the findings for global share & learn sessions
  • Executes implementation of customer requirements into BC Quality Systems including inspection plans and  certificate profiles based on request of Customer Documentation Officer
  • Review of certificate profiles and inspection plans for standardization
  • Supports the customer quality documentation officers to professional and timely answering the customer requirements and questions
     

 

About you:

 

  • Bachelor/Master Degree in Food Science/Food Technology with strong IT skills
  • Min 3 years experience in quality related roles with reporting
  • Ideally background in food business
  • Strong analytical and problem solving skills 
  • English- fluent, additional languages are an asset
     

 

We offer:

 

  • Employment on a regular basis in the sweetest company in the world.
  • Annual bonus based on your work results.
  • Lunch card to be used for groceries and restaurants.
  • Private medical care in Lux Med (basic package fully financed by BC).
  • Fit Profit sports card co-financed by BC.
  • PPE: we care about your future, and we save money for your retirement.
  • Cafeteria Program as a part of Social Fund.
  • Group life insurance.
  • Hybrid working model: min. 8 days in the office a month.
  • As part of our work-life balance culture, we can start work between 7 am and 10 am.
  • Free consultation with a lawyer once a quarter.
  • Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year.
  • And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests.
  • Daily delivery of fresh fruits and veggies to the office.
  • You can purchase our sweet products with a special discount.
  • Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs.
  • Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station.
  • We like to party as much as we like chocolate! We have integration budgets we can use for team events.
  • Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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