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GBS HR Services Manager

Location:

Lodz, Łódzkie, PL, 90-530

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role:

The GBS HR Services Manager leads the Łódź-based HR Services team, delivering high-quality, consistent and timely HR support to employees, managers and HR stakeholders across five European countries. The role is responsible for ensuring operational excellence, driving service performance and fostering a customer-centric culture focused on continuous improvement.

As a key leader within the HR Services transformation journey, the GBS HR Services Manager plays a critical role in strengthening stakeholder confidence, expanding the scope of services delivered through GBS, and embedding standardized, efficient ways of working. The role also promotes close collaboration with other HR Services locations to ensure a seamless and globally aligned service experience.

Reporting to the Head of GBS HR Services, the Manager acts as a trusted partner and primary escalation point for the European region, driving service excellence, operational stability and sustainable growth of the HR Services organization.

Key responsibilities:

Lead, coach and develop a team of HR Advisors and Senior HR Advisors to achieve service excellence and KPI/SLA targets.
Oversee daily HR Services operations, ensuring effective workload management, resource planning and service quality.
Ensure accurate, timely and compliant case handling in line with global HR policies and procedures.
Act as the primary point of contact for Local HR stakeholders, building trust through strong partnership and service delivery.
Establish governance routines, manage escalations and drive effective issue resolution.
Lead transitions of HR processes into the GBS HR Services organization, ensuring smooth knowledge transfer and change adoption.
Drive process standardization and continuous improvement initiatives to enhance efficiency and employee experience.
Monitor service performance, analyze trends and implement improvement plans based on KPIs and customer feedback.
Collaborate with global HR Services teams to promote alignment, best practice sharing and operational consistency.
Serve as a trusted advisor and escalation point for the Head of GBS HR Services, providing operational leadership and support.

About you:

Strong understanding of HR operations and Shared Service Center management.
Experience in using Service Center technologies (e.g. ticket management, knowledge management, document management, etc.).
Min. 5 years in HR Shared Services preferred.
Strong collaborative partnership skills to ensure the effective execution of shared services solutions across the stakeholders.
Ability to work effectively in an environment subject to changing priorities and short deadlines.
Self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems.
Strong planning, organization, delegation, problem solving, and decision-making abilities.
Skilled in effective leadership, people management, and development.
HR Information System experience preferred, ServiceNow and SuccessFactors a plus.
Can be trusted to maintain confidential information.
Strong process-orientation and process improvement mindset.
Excellent Communication and Customer Service orientation.
Fluent in English. Additional languages a plus.
Bachelor’s degree (or higher) in business, HR, or related discipline required.

We offer:

Employment on a regular basis in the sweetest company in the world.
Annual bonus based on your work results.
Lunch card to be used for groceries and restaurants.
Private medical care in Lux Med (basic package fully financed by BC).
Fit Profit sports card co-financed by BC.
PPE: we care about your future, and we save money for your retirement.
Cafeteria Program as a part of Social Fund.
Group life insurance.
Hybrid working model: min. 8 days in the office a month (in two locations)
As part of our work-life balance culture, we can start work between 7 am and 10 am.
Free consultation with a lawyer once a quarter.
Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year.
And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests.
Daily delivery of fresh fruits and veggies to the office.
You can purchase our sweet products with a special discount.
Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs.
Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station.
We like to party as much as we like chocolate! We have integration budgets we can use for team events.
Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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