Customer Service Team Lead (with French)
Lodz, PL, 90-530
About the role:
Are you ready to lead a dynamic Customer Service team in a fast-paced environment? Join us as a Customer Service Team Lead, where you will be the key link between our company and customers, ensuring seamless transactions and exceptional service. If you are a motivated leader with a passion for customer service and a knack for driving continuous improvement, we want to hear from you. Apply now and be a part of our journey to excellence!
Key responsibilities:
- Supervise and mentor a team of Customer Service Specialists.
- Maintain a high-quality work environment and motivate the team.
- Balance workload to ensure consistent service levels.
- Monitor data accuracy and provide constructive feedback.
- Foster positive relationships with customers and internal departments.
- Act as the first point of escalation for service issues.
- Support and lead improvement projects within Customer Service.
- Manage the entire order lifecycle in SAP, from entry to invoicing.
- Collaborate with Planning and Distribution teams to manage backorders and expedite shipments.
- Investigate and resolve customer complaints.
About you:
- Bachelor’s degree or equivalent work experience (5+ years in a customer-facing role and 2+ years in a leadership role).
- Fluent in French and English.
- Strong experience in the manufacturing or B2B environment.
- Proficiency in SAP, Excel, and PowerPoint.
- Exceptional communication and interpersonal skills.
- Solution-oriented mindset with strong analytical abilities.
- Ability to multitask and prioritize in a fast-paced setting.
- Motivated self-starter and collaborative team player.
We offer:
- Employment on a regular basis in the sweetest company in the world;
- Annual bonus based on your work results;
- Lunch card to be used for groceries and restaurants;
- Private medical care in Lux Med (basic package fully financed by BC);
- Fit Profit sports card co-financed by BC;
- PPE: we care about your future, and we save money for your retirement;
- Cafeteria Program as a part of Social Fund;
- Group life insurance;
- Hybrid working model: min. 8 days in the office a month;
- As part of our work-life balance culture, we can start work between 7 am and 10 am;
- Free consultation with a lawyer once a quarter;
- Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year;
- And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests;
- Daily delivery of fresh fruits and veggies to the office;
- You can purchase our sweet products with a special discount;
- Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs;
- Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station;
- We like to party as much as we like chocolate! We have integration budgets we can use for team events;
- Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.
Job Segment:
Supply Chain, Manager, Supply, Bilingual, Operations, Management, Customer Service