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Application Support Analyst - SAP SD

Location: 

Lodz, LD, PL, 90-530

Job Type: 

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role:

The Application Support Analyst analyses all assignments (“tickets”) in the field of expertise and resolves them, working with the pool of developments. Seeks guidance and support from Senior Application Support Analyst, where required. 

 

Key responsibilities:

  • Focus is on “Incidents”, “Service Requests” and “Information Request” tickets from the users, occasionally works on “Requests for Change” which are bundled into quarterly Enhancement packs.
  • Solves the assigned tickets as independently as possible, seeking support from the Senior Application Support Analyst where required.
  • Work with the development team to get any development done and with Application Delivery teams for template guidance.
  • Ensure that assignments get resolved/tested and approved according to procedures, including User Acceptance Testing.
  • Monitor interfaces/batches – analyze issues and dispatch them to the relevant teams.
  • Work with people from remote locations/regions (internal/external).
  • Continue to grow expertise in the respective business processes and applications.

 

About you:

  • Bachelor’s degree in Economics, Information Technology, or similar.
  • Up to 5 years of experience in application maintenance or application support.
  • Strong in English.
  • Experience with ITIL processes & systems (incident & change management).
  • Experience in working with SAP R/3 system (one of the logistics modules, SD preferable) is a plus.
  • Experience in specifying and designing custom solutions on SAP ERP (ABAP) is a plus.
  • Have an interest and knowledge of Order to Cash and Pricing processes.
  • An analytical mind, and attention to detail make you an ideal candidate.
  • Excellent communicator and team player with a critical, yet result-oriented and positive attitude.

 

We offer:

  • Stable employment in an international organization.
  • Annual bonus based on your work results.
  • Private medical care for you and your family.
  • Sports card.
  • Life insurance.
  • Lunch card.
  • Discount card for cultural events.
  • Christmas benefits.
  • Chocolate, fruit, and vegetables in the office.
  • Opportunity to purchase the company's products at reduced prices.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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Job Segment: Change Management, Management

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