Team Lead OTC


Lebbeke-Wieze, VOV, BE, 9280

Job Type: 

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the Role:


We are looking for an enthusiastic resource, who has the skills to combine the function of project manager with people management skills to also lead the Order-to-Cash team.  


Key Responsibilities Include:


Job Purpose

  • Leads business change projects, covering all aspects of such change (business processes, business data, supporting application/system, organization alignment, enabling IT-Infrastructure requirements).
  • Contributes to business / IM governance in defining the IM-Applications masterplan (“Project Portfolio Management”)
  • In “Application Project Delivery services”, the focus area of this function is in the area of Order to Cash. Order to Cash is covering the processes related to customer order entry and invoicing process, which is mostly set up on our corporate SAP system. Next to this, you are also overlooking our global SalesForce projects which cover multiple proceses, both in the area of customer go-to-market and vendor processes. 
  • Be people manager for the workstreams of Order-to-Cash and Digital.  


Major Challenges:

  • Defines and defends “global Template Solution” (process/system) where appropriate, despite a BC organization where decision power is split between the Global functions and the Business units/Regions
  • Flexibility in terms of overtime
  • Be highly effective/efficient
  • People motivator


Main accountabilities:

  • Contributes to the business / IM governance in defining the IM-Applications masterplan (“Project Portfolio Management”)
  • Defines, together with the IM & Business teams (for IM/IT, Application Architect & IM Management team), the application architecture for the specific business process domains.
  • Drives and leads the planning, coordination and implementation of Information Management (IM) projects to ensure delivery on time, within budget, adhered to defined quality standards and meeting agreed user specifications and expectations. As such:
    • Defines projects in terms of project objectives (benefits), project scope, timelines, effort/cost, and resource requirements.
    • Manages the delivery of full lifecycle implementation of projects.  Conceptual design,  detailed design, build/configuration, testing, data design & coach/supervise data preparation by business users, training planning & execution, conversion planning & execution, go-live support.
    • Supervises up to 20 FTE. On projects, typically would lead the entire project, or one large “functional workstream” on large business change projects. “Evaluates" these staff or provides inputs for their PMDP evaluation (matrix organization). Is recognized as a “people manager” in the BC (IM-IT) organization.
  • Keeps up to speed with “best-practice” evolution in the respective functional / business process area (business principles, business processes, application solutions).
  • Manages the relationship with external vendors/service providers for her/his specific project(s) (Accenture / other)
  • Brings in continuous improvement in area of expertise.
  • Manages the Order to cash and digital teams and ensure to integrate all your team members. Align on resource planning for your teams with PMO and other project managers. Responsible for HR evaluations according to defined targets. Be considered as a people manager who is building up a positive atmosphere in your teams. 


Main interactions:

  • Interacts at BC ExCo - 1 level
  • Reports to IM Applications manager
  • Supervises IM Junior, Senior and Expert Business Analyst
  • Supervises on projects external Analysts and Consultants (ACN, Delaware, other)


About You: 


Education & experience

  • Masters degree in Commercial Engineering, Applied Economic Sciences or Information Technology
  • > 10 years experience in delivering application-based business change
  • Of which 3+ years of experience in Project Management, Business Governance & Leadership
  • Proficient in business applications of the Barry Callebaut group (SAP, SalesForce.com, Google, ….)
  • For the specific function, experience with implementation of Order-to-Cash and Go-to-market processes



  • Fluent English is a must


At Barry Callebaut, we believe in equality and are committed to fostering a diverse and inclusive environment in which our employees can be their authentic selves.   We believe that richness of diversity, be it of race, gender, sexual orientation, religion, ethnicity, national origin is fundamental to living our values and to the success of our business.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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