Global Supplier Quality Process Improvement Manager


Lebbeke-Wieze, VOV, BE, 9280

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 11,000 passionate Employees working in more than 35 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role

The Global Supplier Quality Process Improvement Manager is responsible for driving improvement of Supplier Quality processes by supporting the development and implementation of a rigorous, accountable supplier quality process for raw materials and packaging.


Key responsibilities include

- Drive improvement of Supplier Quality Processes

  • Assist with the development of an efficient Supplier Quality System through continuously improving processes
  • Identify, develop and report on analytics (KPI’s) driving improvement in Supplier Quality management eg. Supplier Quality Dashboards
  • Monitor supplier quality performance to metrics/goals and issue Supplier Scorecards (SES).
  • Define supplier quality management improvement strategies and drive implementation.
  • Ensure that the team and processes work in accordance with the approved BC operating policies, standards, procedures and practices

- Project Management

  • Champion Global Supplier Quality project initiatives
  • Lead and participate in projects driving improvement of processes related to Supplier Quality Managemen
  • Provide analytics and measurements to ensure project meets milestones and achieves deliverables
  • Coordinate with various teams to analyze project results and performance

- Support and Training

  • Support Barry Callebaut’s Quality community by sharing knowledge and experience related to Supplier Quality processes and analytics.
  • Be the internal SPOC for all Quality SRM Power Users
  • Provide training and coaching in processes, tools and data analytics


About you

  • Master Degree in Food/Bio Science/Chemistry (or equivalent through experience)
  • Fluent in English + other languages an asset
  • 5+ years’ experience in a Quality or Data/Processes function in an international environment
  • Keen interest in a data & process analysis
  • Business minded and keen interest in data management
  • Profound stakeholder management skills
  • Project Management skills & experience
  • IT expertise: Google, SalesForce, SAP, MS Office. SAP knowledge is a must
  • Training and/or experience with quality systems such as BRC, GMP, ISO and/or FSSC is an asset



If you want to learn more about Barry Callebaut, please find further information here.

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