Direct Account Manager Gourmet


Lebbeke-Wieze, VOV, BE, 9280

Job Type: 

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role

Barry Callebaut is a growth company and the BeLux Gourmet department is an important contributor to the results of Gourmet Western Europe. In this role as Direct Account Manager your are responsible for a portfolio of Direct Accounts ( Large Artisans & Semi industrials). You define the vision and strategy to be successful in serving these customers. You are a trustworthy entrepreneur who is strong in relationship building and creative in your approach. You will report to the Sales Manager BaPa/ Confectionary BeLux.


Key responsibilities include

- You show a passion for food and chocolate in particular. This passion makes you go the extra mile, for Barry Callebaut and for your customers.

- In a B2B environment you will interact with confectionery, bakery, dairy, ice cream customers. 

- You achieve volume and margin budgets with your  account customer portfolio.

- You keep an overall perspective of the business and interact with your colleagues across departments to understand the bigger dynamic and trends of the market.

- As a person you show creativity and eagerness to capture opportunities when they present themselves.

- You make thorough account plans to prioritize your actions and set goals for the future.

- You act like the general manager of your portfolio, treating and following through with your customer portfolio as if it were your own company.

- You act as the customers’ voice within Barry Callebaut to ensure customer satisfaction and continuity of trading relationships, whilst ensuring the interests of Barry Callebaut.

- Playing in a team comes naturally to you and you are an inspiration to those around you, who move with you toward the common goal.


About you

- You obtained a Master degree – a technical or marketing background is a plus.

- You have at least 5 years of working experience

- As a person you are enthusiastic and a hands-on type with strong stakeholder management and communication skills and an analytical mindset with eagerness to learn and take ownership.

- You show the ability to work in a complex, fast-paced environment.

- You are fluent in French, English and preferably in Dutch as well.

- Our preferred candidate is a Salesforce fan.

- Our ideal future Direct Account Manager is enthusiastic, creative, curious and persistent. 

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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