Customer R&D Specialist Callebaut


Lebbeke-Wieze, VOV, BE, 9280

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 11,000 passionate Employees working in more than 35 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role

Due to an internal promotion of the Customer R&D Specialist Callebaut we are looking for a replacement.

The Customer R&D Specialist Callebaut executes the Customer R&D function in-scope under the guidance of the Customer R&D Manager/Lead. The Customer R&D Specialist acts as the face to the customer by advising customers in application and choice of the right product suitable for their set-up. He/she provides technical support to existing and new customers. 


Key responsibilities include

- In this role you are the face to the customer by advising customers in application and choice of the right product range, suitable to the installation and physical environment of the customers plants. You work closely with and advise Sales and Marketing linked to specific product or application needs suitable to the brand’s operational footprint and align on product presentations. 

- You provide technical support to existing and new customers, and create new market opportunities – work together with R&D Technical Services. You make sure that you maintain a good overview of a customer capabilities, product portfolio, future projects and launches. Apart from that you assure development of internal and external clients’ relations and maintain communication.

- As a Customer R&D Specialist Callebaut you draft clear project brief for the Product Experts & Technical Lifecycle Management.  You also work closely with R&D Product Experts to challenge customer requests.

- In this position you establish continuous knowledge transfer from customer to Product Experts, Technical Lifecycle Management and Technical Services. You present findings such as customer needs and views internally to achieve shared goals.

- It's your responsibility to ensure that a long-term application service is maintained and reviewed with all customers.

- The Customer R&D Specialist Callebaut takes the lead in organizing/running trainings, assigning the right people and involve other R&D functions where necessary – for customers and potentially internal staff as well. You also jointly analyze with the Product Experts results obtained in the production of the samples produced on the pilot equipment.


About you

You obtained a Bachelor / Master Degree in Business Administration, Food Science or similar

You have at least 2-3 years of experience in the food industry

You're well experienced in Project Management

As a person you have outstanding presentation skills and experience in Sales or client interaction

You have a good knowledge of working tools (MS Office, Salesforce, SAP,…)

On top of that we expect you to be fluent in English


If you want to learn more about Barry Callebaut, please find further information here.