Sr Manager, R&D Technical Service

About the Role

Sr. Manager, CI&TS Technical Services, is reporting to the CI&TS Vice-President NA. He/she will be responsible for helping to further grow the business for all of Barry Callebaut with great applications and technical service to customers. The incumbent is responsible for solving technical problems at the customer site and helping Customer CI&TS translating customer requirements into projects and new products. Provides technical support to existing and new customers in order to create new market opportunities. Bring innovative solutions for new applications or customer needs supporting the other CI&TS Project Managers. Providing technical service for customers on site for all issues, start-ups etc... Helping to find solutions for customers or internal BC factories. Working with equipment and ingredient suppliers to support work with both customers and BC.

He/she is responsible for aligning the application lab capabilities according to the needs of the subregion and defines best practices for the application lab.

Job Responsibilities Include

• Advise customers in application and choice of the right product range, suitable to the installation and physical environment of the customers’ plant(s). Provide technical support to existing and new customers, and create new market opportunities.
• Visit customer sites and perform technical problem solving together with customers.
• Ensure the resolution of all application problems in the use of industrial and gourmet chocolate and coatings.
• Providing necessary technical and operational support to CI&TS Project Managers, supporting other customer projects where necessary.
• Participate actively in the various projects of the Research and Development team and have close interaction with Sales, Operations and Quality Assurance. Assure development of internal and external clients’ relations and maintain communication.
• Provide necessary technical support to vendors, clients, and BC operations when problems occur with products.
• Travel where needed to customers, suppliers, internal cross functional teams or CI&TS in other locations
• Work together with the other Technical Services Advisors to organize and run training courses on applications and the product range for customers and internal staff. Advise the sales team on technical and application matters.
• Advise/Assist all departments as needed on any technical issues relating to the manufacturing of chocolate products.
• Lead presentations to customers and conduct demonstrations to customers
• Application work on new product development for Gourmet, FM, corporate customers or proactive innovations. This includes also suggestions for optimal recipes and application/production parameters.
• Support CI&TS and marketing department when requested for events, meetings, trade shows etc..

About You

• Education: Bachelor's Degree in Food Technology Sciences, Food Engineering, or Food Science. Diploma in Pastry/Bakeries or equal by experience
• Language Proficiency: Fluent in the local country language and proficiency in English. Knowledge of multiple languages is an asset
• Experience: 10+ years of experience in Chocolate Industry / Product Development Lab with good technical service experience
• Personal Attributes: Resolute, capable of working under pressure and managing multiple projects simultaneously
• Interpersonal Skills: Excellent teamwork, communication and interpersonal relationship skills
• Analytical Abilities:  Strong analytical mindset willing to take initiative to make changes and solve issues
• Flexibility: Flexible and willing to travel as needed
• Communication Skills: Excellent oral and written communication skills, including external customer communication.
• Software Knowledge: Proficiency in Microsoft Office applications and Google Suites required. Knowledge of SAP and Salesforce would be an asset.

What you can expect from Barry Callebaut

• Competitive salary range, depending on factors such as experience and location, plus annual bonus and our comprehensive benefits package
• MyFlex PTO (unlimited!) and Paid Holidays
• Environment that welcomes workplace flexibility and hybrid environment
• An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum!
• Ability to grow personally and professionally within an organization that values development and internal career growth

We are committed to building a diverse and inclusive team and encourage all qualified candidates to apply.  Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all our products.