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IT Operations Supervisor Nordics

Location: 

Kagerod, SE, 268 77

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

We are looking for an IT Operations Supervisor (Nordics) with a hands-on mentality to be responsible for the deployment, support and correct functioning of information technology architecture within the site(s) in a country. With focus on the local IT operations, covering local Infrastructure, printers, Local Servers, Fixed & Mobile Telecom in line with the Group’s IT strategy, & overall infrastructure, the responsible person reports to the Regional IT Operations Regional Manager.

 

Sites Covered

  • Kågeröd, Sweden
  • Mjölby, Sweden
  • Holstebro, Denmark

 

Key Responsibilities

  • Deploy and support local IT infrastructure: PCs, printers, (W)LAN, servers, telephony (fixed/mobile), and end-user applications.
  • Ensure daily operations meet SLA targets and cost efficiency goals.
  • Provide technical support, training, and assistance to end users within agreed SLO timeframes.
  • Contribute to corporate IT projects impacting local sites (e.g., WAN, LAN, VoIP upgrades and integrations).
  • Deliver projects on time, within budget, and without business disruption, following Barry Callebaut templates.
  • Manage local IT Opex and Capex budgets, driving cost improvement and efficiency initiatives.
  • Oversee relationships with local IT service vendors.
  • Defend and promote global IT client standards to local business stakeholders.
  • Conduct Root Cause Analysis (RCA) on recurring incidents to prevent future issues.
  • Stay informed on industry best practices and emerging technologies relevant to the role.

 

Qualifications & Skills

  • Bachelor’s degree in Information Technology or a related field.
  • Minimum 4 years of experience in a similar role within an international company.
  • Proven experience in team leadership or supervisory roles.
  • Fluent in English and Swedish.
  • Danish language skills are a strong advantage.
  • Strong understanding of IT infrastructure operations and service delivery.
  • Experience managing IT budgets and vendor contracts.
  • Hands-on, proactive approach to problem-solving.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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